guest service associate resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Influential individual in the Guest Relations industry with strong desire to help guests create memorable experiences. Skilled in building bridges and cementing connections. Hardworking and compassionate, able to handle any situation with poise.

  • Amenities and accomodations knowledge
  • Payment processing
  • Multi-line phone talent
  • Reliable
  • POS systems expert
  • Professional telephone demeanor
  • Credit card processing
  • Strategic sales knowledge
  • Complaint resolution
  • Money handling abilities
  • Retail store support
  • Data entry
  • Recordkeeping strengths
  • Computer proficient
Work History
Guest Service Associate, 08/2019 - Current
Busch's, Inc. Tecumseh, MI,
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Optimized customer support by establishing collaborative service environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.
  • Managed timely and effective replacement of damaged or missing products.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Assistant Store Manager, 12/2018 - 07/2019
Michaels Stores Meridian, ID,
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Provided current employees options for additional training opportunities.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Guest Service Team Leader, 06/2018 - 06/2019
The Arthur J City, STATE,
  • Strategically scheduled staff for peak business hours for adequate coverage.
  • Led team meetings to address concerns and inform employees of new policies and procedures.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
High School Diploma: , Expected in 06/2018
Willow Glen High School - San Jose, CA
Status -
  • Graduated in Top 15% of Class
  • Graduated with 3.6 GPA
  • Awarded "Most Innovative Creation in Biotechnology"
  • Member of Willow Glen Leadership

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Resume Overview

School Attended

  • Willow Glen High School

Job Titles Held:

  • Guest Service Associate
  • Assistant Store Manager
  • Guest Service Team Leader


  • High School Diploma

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