guest service associate resume example with 5+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Results-focused Client Happiness professional with strength in Marketing. Proactive leader with strengths in communication and collaboration. Proficient in leveraging clear communication and emotional intelligence knowledge to promote company growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
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Experience
05/2022 to Current
Guest Service Associate Marriott Vacations Worldwide – Eden, UT,
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Educated guests regarding important property information and directions to different hotel areas.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Maintained knowledge of local activities and events to educate guests on options.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Performed preventative maintenance tasks to keep point-of-sale system in operable condition.
- Handled payment processing and provided customers with receipts and proper bills and change.
04/2022 to Current
Client Happiness Team Member Ocean State Job Lot – Rockland, MA,
- Developed positive customer relationships through friendly greeting and excellent service.
- Processed and retrieved customer special orders.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Addressed customer needs, responding to specific requests.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Looked for ways to go above and beyond job requirements.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Organized client contracts, records and reports to strengthen traceability.
06/2017 to 05/2022
Sales Associate Wesco – City, STATE,
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Met merchandise processing standards and maintained organized and accessible work area.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
05/2019 to 09/2020
Owner/Manager Caledonia Nutrition – City, STATE,
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Led startup and creation of operational procedures and workflow planning.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Managed sales presentations to promote product and brand benefits.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hosted special events to boost brand awareness and increase community engagement.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Education and Training
Expected in 06/2022 to
Bachelor of Arts: English Language And Literature
Grand Valley State University - Allendale, MI
Grand Valley State University - Allendale, MI
- Major in English Language and Literature
- Minor in Creative Writing
- Sigma Tau Delta Member
- Dean's List Honoree Spring/Summer 2021
- Dean's List Honoree Fall 2021
- Thesis: The Importance of Death and Dying within Children's Literature
- 3.4 GPA
- Fiction Reader/Editor for Fishladder Journal
Expected in 08/2018 to
Associate of Science: Science and Arts
Muskegon Community College - Muskegon, MI,
Muskegon Community College - Muskegon, MI,
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Resume Overview
School Attended
- Grand Valley State University
- Muskegon Community College
Job Titles Held:
- Guest Service Associate
- Client Happiness Team Member
- Sales Associate
- Owner/Manager
Degrees
- Bachelor of Arts
- Associate of Science
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