guest service agent team artemis resume example

A Team formed to help Brokers and Flight Attendants with assistance for Catering Requests and Concierge Services all across the world. Responsible for a large amount of communication and logistics details between multiple parties are followed. This included a large amount of International relationships as well.

Trained, assisted and coordinated in the positioning and editing of professionally taken photos of real estate (houses, condominiums, and apartments.) Edited pictures were then transferred back to real estate agents or uploaded through FTP to websites that agents could give to prospective buyers to view. Additionally was trained to compile and edit video from drone footage into a smooth working and aesthetically pleasing form, to include music that agents could give to clients to assist in the home buying process.

Team member of expanding new business in landscaping and lawn care services. Responsible for upkeep and servicing of client lawns, irrigation systems, landscape renovation, and cleanups of varying sizes.

Assisted Medicare Enrollees through outreach in completing applications for enrollment into the Freedom/Optimum brand names of Medicare Advantage plans. Processed multiple excel reports to gather address information on County locations for the Plan. Also placed outreach to confirm cancellations on a daily or weekly basis upon request of the member. Processed and built Excel reports to be sent to management and Sales team for expanded information on a daily basis.

Secondary member of ACT team in assisting of the processing of physical and fax mail from members to update member records with needed information accurately and in a timely manner with precision and tracking using custom Excel reports. This included legal documents (Power of Attorney, Medical PoA, DoD Certificates, Last Wills, and Living Wills) that were sent to the company.

I was responsible for the completion of bulk work orders which includes the printing/folding/dispatching of a large volume of correspondence to members and/or providers as well as receiving vendor materials and delivery to appropriate departments or individuals. I routinely used IKA(Health Directory) and IMG systems and basic referencing of CMS/Marx(Gvt Directory) website to aid in the proper distribution of materials.

Responsible for unpacking and distribution of supplies to their proper location in stock rooms and the replenishing of bins so OTC associates could perform their required duties. I picked items according to printed orders for delivery and verification to other associates. Promoted to OTC Coordinator and responsible for processing and completing inventory orders ranging from $2,000 - $30,000 in value using purchase orders and goods received notes. Managed the Daily Production Log which insured we had at least 6 weeks of stock or more of high volume products including Diabetic stock. I communicated daily with vendors to ensure we received the best pricing of products and materials.

Responsible for the stocking, organization and delivery of plastics and hardware for a multi-acre facility used in the completion of needed parts and products for shipment to customers.

Owned, operated, and built by close friends and myself, I provided staff support, opening and closing duties and exceptional customer service for a high volume coffee/pastries business operated in a few different locations i.e. convention center, theaters, arenas, zoo, etc. We eventually expanded with a location in South Carolina as well.

Served a multifaceted role in day to day operations including basic customer service, support and food serving. Responsible for assisting in the supervision of teams of support staff to provide food/beverage to customer groups ranging from 500 to 30,000 in size. As a Banquet Captain I assisted in the logistical construction, planning, and operation of a large number of corporate events from receptions and banquets to sit-down lunches and dinners ranging in size from 10 to 3000 people. Running Teams usually consisting of Core and Temporary staffing of up to 30+ people.

Provided customer service and accepted reservations in a Call Center as a specialized agent of the Hotel Desk for the Fontainebleau Miami Beach Resort Hotel and a dozen other South Florida hotels. Acted as a backup for general population services if overflow occurred.

Supervised and trained support staff in all areas of theater operation including the Customer Service Desk, Floor Usher, and Projection to ensure consistent and diligent customer service in a competitive & expanding market. Coordinated the receiving & shelving of inventory and products for the facility.