guest service agent resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Fluent in Arabic
  • Proficient in Microsoft Office, POS, OnQ, and Teller Express
  • Customer service and assistance
  • Team building and supervision
  • Bookkeeping
  • Information confidentiality
  • Interpersonal
  • Teamwork
  • Leadership
  • Administrative
  • Problem-solving
  • Management
  • Collaboration
  • Communication
  • Time management
Education and Training
Brooklyn College Of The City University Of New York Brooklyn, NY Expected in 01/2012 Bachelor of Science : Business Management And Finance - GPA :
Chumash Casino - Guest Service Agent
Santa Ynez, CA, 08/2012 - Current
  • Streamlined daily operations, including check-in and check-out processes, reservations and payments to increase efficiency and satisfaction.
  • Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Established repeat business by utilizing the proper chains of sales and marketing implemented by the company.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Monitored reservations to track incoming parties and special events.
  • Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Stk Steakhouse - Restaurant Manager
Miami Beach, FL, 02/2010 - 07/2012
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Increased weekly revenue by [number] percent.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Managed accounts payable, accounts receivable and payroll.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
Heritage Financial Corporation - Bank Teller
Anacortes, WA, 01/2008 - 07/2012
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Reconciled transactions and verified cash totals without variances.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Reconciled cash and checks against computer records at end of shift.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Balanced bank's vault with over $[Number] in it daily.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Participated in sales incentive programs and earned over [Number] in referrals.
  • Balanced daily cash deposits and vault inventory with zero error rate.

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Resume Overview

School Attended

  • Brooklyn College Of The City University Of New York

Job Titles Held:

  • Guest Service Agent
  • Restaurant Manager
  • Bank Teller


  • Bachelor of Science

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