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Guest Service Agent Resume Example

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SG

GUEST SERVICE AGENT
Summary
Skills
  • Fluent in Arabic
  • Proficient in Microsoft Office, POS, OnQ, and Teller Express
  • Customer service and assistance
  • Team building and supervision
  • Bookkeeping
  • Information confidentiality
  • Interpersonal
  • Teamwork
  • Leadership
  • Administrative
  • Problem-solving
  • Management
  • Collaboration
  • Communication
  • Time management
Education and Training
Bachelor of ScienceBrooklyn College Of The City University Of New YorkCity,State,Business Management And Finance, 01/2012
Experience
Chumash CasinoGuest Service Agent | Santa Ynez , CA08/2012 to Current
  • Streamlined daily operations, including check-in and check-out processes, reservations and payments to increase efficiency and satisfaction.
  • Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Established repeat business by utilizing the proper chains of sales and marketing implemented by the company.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Monitored reservations to track incoming parties and special events.
  • Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Stk SteakhouseRestaurant Manager | Miami Beach , FL02/2010 to 07/2012
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Increased weekly revenue by [number] percent.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Managed accounts payable, accounts receivable and payroll.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
Heritage Financial CorporationBank Teller | Anacortes , WA01/2008 to 07/2012
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Reconciled transactions and verified cash totals without variances.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Reconciled cash and checks against computer records at end of shift.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Balanced bank's vault with over $[Number] in it daily.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Participated in sales incentive programs and earned over [Number] in referrals.
  • Balanced daily cash deposits and vault inventory with zero error rate.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair
Resume Strength
  • Completeness
  • Word choice
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Brooklyn College Of The City University Of New York

Job Titles Held:

  • Guest Service Agent
  • Restaurant Manager
  • Bank Teller

Degrees

  • Bachelor of Science

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