Guest Service Agent Resume Example
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GUEST SERVICE AGENT
Summary
Skills
- Fluent in Arabic
- Proficient in Microsoft Office, POS, OnQ, and Teller Express
- Customer service and assistance
- Team building and supervision
- Bookkeeping
- Information confidentiality
- Interpersonal
- Teamwork
- Leadership
- Administrative
- Problem-solving
- Management
- Collaboration
- Communication
- Time management
Education and Training
Bachelor of ScienceBrooklyn College Of The City University Of New YorkCity,State,Business Management And Finance, 01/2012
Experience
Chumash CasinoGuest Service Agent | Santa Ynez , CA08/2012 to Current
- Streamlined daily operations, including check-in and check-out processes, reservations and payments to increase efficiency and satisfaction.
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out.
- Provided guest assistance and information regarding local attractions and points of interest.
- Responded to guests, including email, telephone and in-person inquiries.
- Managed customer complaints and rectified issues to complete satisfaction.
- Established repeat business by utilizing the proper chains of sales and marketing implemented by the company.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Coordinated with internal departments to handle wide range of guest needs.
- Monitored reservations to track incoming parties and special events.
- Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Stk SteakhouseRestaurant Manager | Miami Beach , FL02/2010 to 07/2012
- Optimized profits by controlling food, beverage and labor costs daily.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Increased weekly revenue by [number] percent.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Managed accounts payable, accounts receivable and payroll.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
Heritage Financial CorporationBank Teller | Anacortes , WA01/2008 to 07/2012
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Reconciled transactions and verified cash totals without variances.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Reconciled cash and checks against computer records at end of shift.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced bank's vault with over $[Number] in it daily.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Participated in sales incentive programs and earned over [Number] in referrals.
- Balanced daily cash deposits and vault inventory with zero error rate.
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Resume Overview
School Attended
- Brooklyn College Of The City University Of New York
Job Titles Held:
- Guest Service Agent
- Restaurant Manager
- Bank Teller
Degrees
- Bachelor of Science
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