Guest Service Agent Resume Example Sheraton Hotel & Resorts

GUEST SERVICE AGENT

Summary

Dedicated Educator with 6 years of experience helping customers accomplish specific styles through education. Creative when suggesting hair products and hair styling tools options for customers. Gift for amplifying beauty and offering helpful solutions for common customer beauty issues.

Client-focused Master Cosmetologist proudly offering over 25 years of delivering positive and memorable experiences to patrons. Energetic professional with undeniable talent in hair styling and coloring and skincare. Promoting passion for beauty and great communication skills.

Experience

10/2019 - CurrentSheraton Hotel & Resorts - Guest Service AgentWashington, DC

Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
Greeted arriving guests to provide assistance and facilitate check-ins.
Responded to guests, including email, telephone and in-person inquiries.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Managed guest check-in and check-out procedures, reservations and payments.
Managed team of 8 GSA and promoting positive work environment through effective communication, active engagement and hands-on assistance.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to the accounting team within a timely basis.
Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Dispatcher responsibilities answering heavy call volume.

05/2017 - 09/2019Empire Beauty School - Cosmetology TeacherGlen Bernie, MD

Evaluated client hair type, condition and desired outcome to determine ideal services.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
Educated 22 students on proper hair care to sell products and increase salon revenue by 60%.
Complied with established teaching and industry standards in all lessons to best prepare students for future employment.
Graded assignments and special projects and maintained student and class records.
Facilitated tutoring and remedial instruction in core academic areas.
Mentored individuals in life skills, educational subjects and vocational competencies.
Prepared curriculum and lesson plans to cover required topics and engage student interest.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Served as high school student body president after being elected student council representative.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.

11/2004 - 07/2014Bank Of America - Financial AdvisorHartford, CT

Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
Drafted executive analysis reports detailing profit opportunities and potential risks involved.
Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
Counseled clients on financial matters and provide recommendations investment opportunities, products, and services basedon client needs and asset availability.
Maintained knowledge of regulations, communicated with industry professionals, devised financial models, conducted sensitivity analyses and gathered financial reports to deliver superior service.
Leveraged customer service and consultative sales techniques to exceed sales benchmarks, resulting in 22% increase over expected sales target.
Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals, and risk tolerance to formulate and actualize strategic financial plans; currently administer client investment portfolio.
Maintained secure meeting spaces to discuss privileged information with legal and advisory partners and spearhead due diligence activities.
Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.

Activities and Honors

Member, Small Business Association (2008 - present)

Skills

Discipline management
Materials preparation
Lesson planning
Classroom instruction
Advising on investments
Understanding tax law
Analytical

Strong sense of banking ethics
Accounting systems
Excellent communication skills
Expert in MS Office Suite
Sales expertise
Client services

Education and Training

03/2018Dudeys Beauty CollegeWashington, District of ColumbiaMaster of Education: Cosmetology Education

Capitol Community CollegeHartford, ConnecticutSome College (No Degree): Small Business Administration And Management

Resume Overview

Companies Worked For:

Sheraton Hotel & Resorts
Empire Beauty School
Bank Of America

School Attended

Dudeys Beauty College
Capitol Community College

Job Titles Held:

Guest Service Agent
Cosmetology Teacher
Financial Advisor

Degrees

Master of Education : Cosmetology Education
Some College (No Degree) : Small Business Administration And Management

Guest Service Agent Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes