Guest Service Agent Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Industrious Guest Services Professional adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Detail-oriented; demonstrates success in transforming challenges into guest satisfaction.

  • Client Relationship Management
  • Policy and procedure adherence
  • Guest inquiry resolution
  • Brand success
  • Operational Improvement
  • Team Building
  • Communications
  • Regulatory Compliance
  • MS Office
  • Data Entry
  • Punctual, reliable, and flexible
Work History
02/2018 to Current
Guest Service Agent Concord Hospitality Northbrook, IL,
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Maintained consistent positive customer feedback.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
09/2016 to 09/2017
Data Entry Specialist Kennedy Krieger Institute Baltimore, MD,
  • Obtained Security Clearance necessary to access data required.
  • Tracked and maintained records for three classified library departments.
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification.
  • Monitored database updates and verified for correctness.
  • Produced monthly inventory reports using Excel spreadsheet functions.
  • Added documents to file records and created new records to support filing needs.
  • Reviewed completed work for compliance with regulations.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Drafted reports for upper management as directed.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
06/2014 to 09/2016
Computer Tape/Disk Librarian Lockheed Martin City, STATE,
  • Same duties as above; different contract, company and job title
Expected in 05/2021
Bachelor of Arts: English
Regent University - Virginia Beach, VA
Expected in 05/2013
Associate of Arts: General Studies
Eastern Shore Community College - Melfa, VA

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Resume Overview

School Attended
  • Regent University
  • Eastern Shore Community College
Job Titles Held:
  • Guest Service Agent
  • Data Entry Specialist
  • Computer Tape/Disk Librarian
  • Bachelor of Arts
  • Associate of Arts

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