I am innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. I am a highly enthusiastic customer service professional with five plus years client interface experience. I am dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
MS Office Applications (Word, Excel, PowerPoint) and internet skills
Leadership/Management Skills Communications and interpersonal Skills
Ability to Self-Manage and Self-Motivated
Conflict resolution techniques
Focused on customer satisfaction
Professional and friendly
Careful and active listener
Improved customer retention in 2015 by 20% from the previous five years.
Guest Service Agent03/2012 to 07/2013At Your Service LLC.Chicago, Il
Created new processes and systems for increasing customer service satisfaction.
Expressed appreciation and invited guest to return to the store.
Managed quality communication, guest support and product representation for each guest.
Manager03/2010 to 10/2015Levy RestaurantsChicago, IL
Successfully managed the activities of eight team members in multiple locations.
Provided a high level of product and leadership support to representatives and customers.
Resolved customer questions, issues and complaints.
Receptionist04/2009 to 01/2010Put IllinoisChicago, IL
Worked under strict deadlines and responded to service requests and emergency call-outs.
Accurately logged all daily shipping and receiving orders.
Communicated all merchandise needs or issues to appropriate supervisors.
Temporary Staffing Agent06/2006 to CurrentManpower-StaffingChicago, IL
Supported daily operations
Prevented company losses using awareness, attention to detail and integrity.
BBA: Business04/2008Robert Morris UniversityChicago, IL