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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering ten years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Cash handling
  • Payroll
  • Effective Planning
  • Administrative support
  • Report preparation
  • Complaint resolution
  • Staff education and training
  • Professional telephone demeanor
  • Creative problem solving
Work History
Guest Service Agent, 10/2019 - Current
Fisher Island Club Miami Beach, FL,
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Entered customer data using ONQ software and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
Barista/Cashier, 03/2019 - 07/2019
Hyatt Reston, VA,
  • Resolve customer complaints regarding food service.
  • Compile and balance cash receipts at end of day or shift.
  • Present bills and accept payments.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Perform food preparation and serving duties, such as carving meat, and vegetables.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Observe and evaluate workers and work procedures to ensure quality standards and service.
  • Greet and seat guests, and present menus.
Administrative Specialist, 06/2014 - 07/2018
Asrc Federal Holding Company Wake Island, HI,
  • Supervise work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Participate in work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Develop or update procedures, policies, or standards.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Discuss work problems or grievances with union representatives.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Assistant Manager, 09/2011 - 04/2014
Town Pump, Inc. Hardin, MT,
  • Perform various financial activities, such as cash handling, deposit preparation, and payroll.
  • Resolve customer complaints regarding food service.
  • Compile and balance cash receipts at end of day or shift.
  • Present bills and accept payments.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Perform food preparation and serving duties, such as carving meat, and vegetables.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Control inventories of food, equipment, and report shortages to designated personnel.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Observe and evaluate workers and work procedures to ensure quality standards and service.
  • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Education
Bachelor of Science: Biotechnology And Molecular Biology, Expected in 05/2023
-
Fayetteville State University - Fayetteville, NC
GPA:
Bachelor of Science: Psychology, Expected in 05/2023
-
Fayetteville State University - Fayetteville, NC
GPA:
H.S. Diploma: General Studies, Expected in 05/2014
-
Clovis High - Clovis, NM
GPA:

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Resume Overview

School Attended

  • Fayetteville State University
  • Fayetteville State University
  • Clovis High

Job Titles Held:

  • Guest Service Agent
  • Barista/Cashier
  • Administrative Specialist
  • Assistant Manager

Degrees

  • Bachelor of Science
  • Bachelor of Science
  • H.S. Diploma

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