LiveCareer-Resume

guest service agent resume example with 6 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Professional and well-rounded professional with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.

Skills
  • Bilingual (ASL)
  • Effective planning
  • Proficient in Microsoft Office
  • Trustworthy and discreet and professional
  • Clear and effective communication skills
  • Ability to learn new methods and techniques
  • Provide excellent customer service
  • Adapt to constantly changing environments
  • Adapt to constantly changing environments
  • Extremely organized
  • Profound communication skills
  • Excellent listening skills
  • Outstanding conflict resolution
  • Team player
  • Project management abilities
  • Quality control
  • Courteous demeanor
Experience
02/2019 to 12/2019 Guest Service Agent Fisher Island Club | Miami Beach, FL,
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Provided concierge services for guests as needed.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed customer complaints and rectified issues to complete satisfaction.
01/2017 to 08/2018 Guest Service Representative Childrens Hospital Los Angeles | Valencia, CA,
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
02/2013 to 09/2016 Reservationist Audubon Nature Institute Inc | New Orleans, LA,
  • Entered and processed as many as 25 new reservations per day for properties across Washington, DC.
  • Exceeded targets consistently for performance, service quality and raw reservation numbers.
  • Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
  • Answered questions about resort facilities and local attractions to help customers make favorable choices.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Ensured event space was setup for each reservation's individual needs
10/2014 to 02/2015 Showroom Manager Cambria | Duluth, MN,
  • Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished.
  • Assisted with picking out such essentials for the showroom, which included light fixtures and flooring.
  • Showroom liaison between designers, clients and distributors
  • Establish good rapport with designers and distributors
  • Provided insight on the most effective ways to display furniture to draw in customers and encourage purchases.
  • Kept the showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Responded and constructed emails to clients and distributors
  • Gathered price quotes from contractors and vendors.
  • Collaborated with clients to gather requirements and discuss options.
  • Ordered fabric and finish samples to view options in person.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
Education and Training
Expected in to to | Early Childhood Education Prince Community College, Largo, MD, GPA:

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Resume Overview

School Attended

  • Prince Community College

Job Titles Held:

  • Guest Service Agent
  • Guest Service Representative
  • Reservationist
  • Showroom Manager

Degrees

  • Some College (No Degree)

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