Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Outstanding communication, computer, and multi-tasking skills.  Remarkable skills in making accommodations and calculating prices.  Ability to operate and perform computer maintenance.  Excellent telephone, interpersonal, and coordination skills. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
  • Type 45/50 wpm
  • Microsoft word
  • QuickBooks
  • Excel 
  • SPI
  • Greeting customers and escorting them to the respective
  • departments
  • Answering and directing incoming calls to the concerned person
  • Supervising working of basic facilities such as electricity, computers, and water system
  • Contacting vendors and contractor and inspecting maintenance
  • activities
  •  Responded to customer inquiries and completed register for check-in and check-out
  • Prepared bills by collecting and compiling information
  • Provided information on city's visiting places to guests and arranged for transportation
  • Checked identify card and passport of clients of foreign national before checking in
  • Interacted with guest on a daily basis and collected their suggestion on improving customer service
  • Solved maintenance problems before escalation


  • Planned all meetings and travel for CEO.


  • Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
06/2013 to Current Guest Service Agent Four Seasons Hotels Inc | Kailua Kona, HI,
  • Calculated figures such as discounts, percentage allocations and credits.
  • Issued room keys and escort instructions to bellhops.
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems.
01/2011 to 06/2012 Personal Assistant Market America Inc | Monterey, CA,
  • Performed bookkeeping activities, such as balancing accounts 
  • Forecasted needs and adjusted future plans.
  • Coordinated and directed project meetings.
  • Designed promotional materials.
  • Verified details of transactions, including funds received and total account balances.
  • Researched and resolved billing and invoice problems.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
03/2010 to 05/2011 Customer Service Representative Carenet | ID, State,
  • Researched and resolved billing and invoice problems.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Bagged merchandise by following standard procedures.
  • Assessed customer needs and responded to questions.
07/2007 to 04/2009 Teacher Assistant Right At School | Bala Cynwyd, PA,
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Expected in 2001 | Math and Science Barstow Community College, Barstow, CA GPA: GPA: 18.00
  • Coursework included English, Mathematics and Accounting.
  • 18.00 GPA 
  • Coursework in Chemistry 
Expected in | Chemistry California State University, San Bernardino, CA GPA: GPA: 89.00
  • Kappa Deltamember
  • GPA: 89.00
  • Minor in Biology
  • Coursework included English, Mathematics and Accounting.
  • Coursework in Biology, Clinical Chemistry and Microbiology
  • Member of American Chemical Society
Expected in | Child Development Elizabethtown Community College, Elizabethtown, KY GPA: GPA: 6.00
  • GPA: 6.00
  • Coursework in Child Nutrition
  • Child Abuse Awareness training
  • Emphasis in Child Development
  • Elementary Education coursework
  • Continuing education in Early Childhood Education​
Expected in | Child Development Western Kentucky University, Bowling Green, KY GPA: GPA: 9.00
  • GPA: 9.00
  • Emphasis in Child Development
  • Elementary Education coursework
  • Continuing Education in Child Development
  • Professional and friendly
  • Multi-tasking
  • Careful and active listener
  • Highly organized
  • Professional
  • Engaging

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School Attended

  • Barstow Community College
  • California State University
  • Elizabethtown Community College
  • Western Kentucky University

Job Titles Held:

  • Guest Service Agent
  • Personal Assistant
  • Customer Service Representative
  • Teacher Assistant


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