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Guest Service Agent Resume Example

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GUEST SERVICE AGENT
Professional Summary

Resilient and focused public health professional who is a recent graduate with a strong desire to make a difference. Well-organized and compassionate with a flair for public speaking. Dedicated and compassionate and heavily involved in the local community. Seeking the opportunity to apply dynamic research skills in a fast-paced environment that caters to women's health and healthcare organization.

Skills
  • MS Windows proficient
  • Quick learner
  • Public Speaking 
  • Presentation Skills 
  • Management
  • Self-motivated
  • Strong verbal communication
  • Proficient in cash management
  • Creative problem solver
  • Team leadership
  • Efficient researcher
  • Mentoring
  • Grant Writing
  • Extremely organized
Work History
Crowne Plaza Atlanta SW Guest Service Agent//Peachtree City, GA//April 2016 to Current
  • Answered an average of fifty calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted guest entering the hotel to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Atlantis Project Fellowship//Athens, Greece//July 2017 to July 2017
  • International fellowship programs that allows students to spend 20+ hours per week shadowing doctors, rotating through different specialties and getting an up-close view of what medicine looks like in action.
  • An international experience that provided a much more well-rounded view of healthcare. By gaining insight into the elements of international healthcare that are successful, allowing me to apply that valuable knowledge in my future careers.
DHPE Internship//Atlanta, GA//September 2016 to December 2016
  • Worked a minimum of 20 hours and a maximum of 30 hours per week during 12 weeks and coordinated my schedule with my assigned internship preceptor. 
  • Attended weekly webinar calls with a mixed cohort of undergraduate and graduate health professionals
  • Met with my internship preceptor via skype at least once a week to discuss my progress or challenges.
  •  Ensured that all weekly activity reports and timesheets were completed and submitted in a timely manner.
  • Ensured all program evaluations were completed and submitted in a timely manner. 
  • Maintained academic excellence while improving self-management skills.
  • Attended Intro to System Change for Health Training in Houston, TX
  • Completed and presented a Capstone project on Training and Workforce Development in the Field of Mental Health to Support Public Health
The American Academy of Pediatrics Intern//Atlanta, GA//March 2016 to August 2016
  • Reviewed grant proposals against scoring criteria and served on objective review panel
  • Conducted research and created one page deliverables for topics relating to early childhood screening, the importance of breastfeeding, immunization and vaccinations and the Zika virus. 
  • Reviewed chapter website for edits and operational functionality of hyperlinks 
  • Assisted with the setup and attended weekly webinars
  • Attended trainings EPIC Breastfeeding and Epic Immunization trainings outside of the office 
  • Attended and participated in a Department of Public Health meeting held in the Atlanta office
  • Provided assistance at events and planned activities under the supervision of  manager.
  • Collected data from market research surveys and implemented the information into the company's computer system.
Atlanta Botanical Intern//Atlanta, GA//May 2014 to August 2015
  • Mapped the garden using Geographic Information Systems (GIS) for the purpose compiling and updating the records of current collections 
  • Served as core member of grant writing team for grant proposal on pollinator gardens 
  • Researched and assisted conceptualizing the development of an informational blog 
  • Collected and extracted DNA from different plant species
  • Worked in a tissue culture lab counting germinations and transferring plants
  • Conducted independent research on assigned topics genus of plants house in the garden conservatory
  • Cleaned and sterilized lab glassware and equipment
Interests
Excellent ability to adapt to difficult situations, can generate workable solutions and resolve problems, resourceful, team player, honest, result driven, meticulous, well organized, dedicated, and committed to excellence SAS, GIS, REDCap, HIPAA trained, CITI trained, public speaking, community outreach, leadership, networking, and mentoring
Education
Master of Public Health - Public Health Morehouse School of Medicine// Atlanta, GA//May 2017
Bachelor of Science - Biology Spelman College// Atlanta, GA//May 2015
Skills
academic, balance, communication skills, credit, DNA, Equity, GIS, grant applications, management skills, page, progress, research, telephone, view, website
Additional Information
  • Additional Information Excellent ability to adapt to difficult situations, can generate workable solutions and resolve problems, resourceful, team player, honest, result driven, meticulous, well organized, dedicated, and committed to excellence SAS, GIS, REDCap, HIPAA trained, CITI trained, public speaking, community outreach, leadership, networking, and mentoring
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Resume Overview

Companies Worked For:

  • Crowne Plaza Atlanta SW
  • Atlantis Project
  • DHPE
  • The American Academy of Pediatrics
  • Atlanta Botanical

School Attended

  • Morehouse School of Medicine
  • Spelman College

Job Titles Held:

  • Guest Service Agent
  • Fellowship
  • Internship
  • Intern

Degrees

  • Master of Public Health - Public Health
    Bachelor of Science - Biology

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