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guest service agent resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Organized and motivated employee eager to apply time management and leadership skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Team Building and Supervision
  • Proficient in Microsoft Word, Powerpoint and Excel
  • Attention to Detail
  • Verbal and Written Communication
  • Time Management
  • Decision Making
  • Problem-Solving
  • Active Listening
  • Proficient in Technology
  • Customer Service
  • Leadership and Management Skills
Experience
Guest Service Agent, 05/2021 - Current
Landry's Hoover, AL,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Clinical Team Leader, 11/2020 - Current
Benevis Phenix City, AL,
  • Improved patient care, safety and compliance by partnering with clinical staff.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Adhered to healthcare documentation protocol in charting patients' progress and updating departmental records using Allscripts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Interviewed new employees and assisted with hiring decision-making.
  • Administers treatments as ordered by providers. Responds to patient refill requests and phone calls in timely manner.
  • Appropriately operates clinical equipment.
  • Prepare team member schedules to include coverage for daily adjustments and assignments as needed.
  • Tracked inventory and ordered supplies and medication as needed.
Seasonal Associate, 12/2020 - 05/2021
Petco Knightdale, NC,
  • Arranged and stocked new merchandise following placement directions.
  • Unloaded trucks, checked product and added warehouse tags.
  • Answered customer questions and provided store information.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Mental Health Technician, 06/2020 - 11/2020
Health Alliance Of Hudson Valley Garnerville, NY,
  • Identified and addressed individual mental health challenges to support patients.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Tracked client movement on and off unit by documenting times and destinations.
Community Counselor, 01/2020 - 06/2020
Refresh Mental Health Los Angeles, CA,
  • Provided supervision and in-house activities to support program participants.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Helped clients find solutions by teaching appropriate intervention techniques.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
Certified Medical Assistant, 11/2016 - 06/2020
Amita Health Aurora, IL,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Certified Clinical Medical Assistant, 09/2018 - 01/2020
T-Mobile Altus, OK,
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Recorded vital signs and medical history for 40 patients each shift.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Incorporated outside records into charts and EHR.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Assisted the provider with minor surgical procedures.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Associate Trainer, 10/2016 - 09/2018
Jo-Ann Fabrics Jackson, MI,
  • Instructed new team members on how to complete tasks.
  • Made recommendations to improve training based upon observations and feedback from trainees.
  • Created new and improved strategies for teaching employees in order to maximize understanding and interest in process.
  • Worked closely with lead trainers and recruiting department to choose qualified applicants for positions.
  • Explained goals and expectations required of trainees.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Rotated stock items and ingredients to maintain freshness.
  • Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Replenishment Team Member, 09/2015 - 09/2017
Fung Group San Diego, CA,
  • Stocked shelves and carried merchandise out to floor so customers could select needed items.
  • Kept sales floor and stockroom neat and clean.
  • Unloaded, checked, counted and sorted incoming product to verify receipt of items.
  • Corrected price tags and signs to match current prices.
  • Completed timely area resets to incorporate new planogram layouts.
  • Coached warehouse team on FIFO monitoring.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked with fellow sales team members to achieve group targets.
Merchandiser, 05/2014 - 01/2015
Amazon.Com, Inc. Opa Locka, FL,
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Engaged with customers and recommended products based on needs and requests.
Retail Associate, 10/2012 - 01/2014
Coborn's Rice Lake, WI,
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Followed loss prevention strategies, minimizing theft.
  • Engaged with customers to determine appropriate items to fit needs.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Created price tags and merchandise signs for new items.
  • Used product knowledge to suggest items to match client needs.
Sandwich Artist, 06/2011 - 08/2012
Denair Unified School District Denair, CA,
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Informed customers of regular deals or monthly specials to upsell orders.
Cashier, 08/2010 - 06/2011
Deaton's Marketplace City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2019
-
University of Memphis - Memphis, TN,
GPA:
Status -
Medical Assistant Certification : , Expected in 01/2017
-
Concorde Career College - Memphis, TN,
GPA:
Status -
High School Diploma: , Expected in 05/2012
-
Peabody High School - Trenton, TN,
GPA:
Status -
Certifications
  • BLS CPR Certification
  • NCMA (National Certified Medical Assistant)
,

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Resume Overview

School Attended

  • University of Memphis
  • Concorde Career College
  • Peabody High School

Job Titles Held:

  • Guest Service Agent
  • Clinical Team Leader
  • Seasonal Associate
  • Mental Health Technician
  • Community Counselor
  • Certified Medical Assistant
  • Certified Clinical Medical Assistant
  • Associate Trainer
  • Replenishment Team Member
  • Merchandiser
  • Retail Associate
  • Sandwich Artist
  • Cashier

Degrees

  • Bachelor of Arts
  • Medical Assistant Certification
  • High School Diploma

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