guest service agent resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
Skills
Telephone Skills
Creativity
Communication Skills
Guest Services
Guided Reading
Teaching
Problem Solving
People Management
Clerical Duties
Front Office
Group Instruction
Experience
Guest Service Agent, 10/2019 to Current Four Seasons Hotels Inc – Bogota, NJ,
Provided guest assistance and information regarding local attractions and points of interest.
Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
Managed guest check-in and check-out procedures, reservations and payments.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Greeted arriving guests to provide assistance and facilitate check-ins.
Responded to guests, including email, telephone and in-person inquiries.
Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Recommended local area establishments or services to suit guest interests and plans.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Teacher, 03/2017 to 09/2019 Pacific Asian Consortum In Employment (Pace) – Los Angeles, CA,
Mentored and counseled students with social adjustment and academic problems.
Taught students to exercise problem solving methodology and techniques during tests.
Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Established positive relationships with students, parents, fellow teachers and school administrators.
Provided instruction in Literature and Cosmetology to special needs students.
Achieved score of 89% on state reading test.
Utilized technology resources, including smartboards applications to develop lesson plans.
Introduced new learning modules technology to classrooms, maximizing student progress and understanding of study habits.
Improved students' reading levels through guided reading groups and whole group instruction.
Worked one-on-one with struggling students to design individualized lesson plans to increase progress.
Assistant Store Manager, 04/2013 to 05/2015 Big Yellow Group – Bow, NH,
Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Processed credit and debit card payments and returned proper change for cash purchases.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Mentored team on effective upselling and cross-selling techniques.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Responsible for daily bank deposits
Key Holder
Bank Teller, 11/2004 to 07/2014 Applied Card Systems – Glen Mills, PA,
Maintained optimal financial controls by securing funds and making accurate transactions.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Verified amounts and integrity of every check or funds transfer.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Counted as much as $5500 in daily funds with manual and machine-assisted methods.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
Responded and assisted customers with account inquiries and updates.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Identified and reported suspicious behavior to security personnel as appropriate.
Reconciled cash and checks against computer records at end of shift.
Explained bank services, financial products and applicable fees to customers.
Processed new accounts, including checking and savings accounts credit applications.
Education and Training
Master of Arts: Cosmetology Education, Expected in 03/2018 to Dudley Beauty College - Washington, DC GPA:
Certification: Business Administration And Management, Expected in 02/1996 to Capitol Community College - Hartford, Ct, GPA:
Accomplishments
Received “exceeds expectations” ratings on performance reviews. Awarded GSA from my team and the District Manager.
Activities and Honors
Member, Small Business Association (2008 - present)
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