LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Guest Service Agent
Please provide a type of job or location to search!
SEARCH

Guest Service Agent Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MV
GUEST SERVICE AGENT
Summary

Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills
  • Account inquiries
  • Conflict management
  • Customer rapport
  • Issue resolution
  • Medical records management
  • Medication administration
  • Professional bedside manner
  • Advanced anatomy knowledge
  • Inventory and supply management
  • Venipuncture and phlebotomy
  • HIPAA compliance
  • Understands medical procedures
  • Charting expertise
  • Patient feeding
  • Grooming and bathing assistance
  • Meal supervision
  • Using a scale
  • Clinical applications
  • Stocking supplies
  • Patient-handling equipment
  • EKG set up and monitoring
  • IV discontinuation
  • Specimens collection and processing
  • Vital sign monitors
  • Electrocardiography (EKG)
  • Pulmonary function tests (PFTs)
  • Medical terminology
  • Phlebotomy
Experience
Marriott | Romulus, MIGuest Service Agent11/2019 - Current
  • Shared key information regarding the hotel to guests, including details about the pool and restaurants.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Answered guest inquiries regarding hotel offerings and services.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Henry Ford Health System | Detroit, MIRegistered Medical Assistant09/2017 - Current
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Worked in collaboration with radiologists, sonographers and other healthcare team members.
  • Sterilized medical equipment after each procedure.
  • Communicated with patients by phone and via written correspondence.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Monitored patient stability by checking vital signs and weight.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Birmingham Royal Oak Medical Center | Royal Oak, MIRegistered Medical Assistant/Medical Scribe03/2014 - 08/2016
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Maintained and calibrated lab instruments and equipment.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Sterilized medical instruments as needed.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Documented and initiated tests, scan and other orders.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
  • Evaluated charts, documents and orders, and made timely corrections.
Education and Training
Dakota High School | Macomb, MIHigh School Diploma06/2013
Ross Medical Education Center | Madison Heights, MICertification in Medical Assisting03/2014
Accomplishments
  • Recognized for outstanding patient beside manner.
  • Recognized for outstanding customer service.
Certifications
  • First Aid/CPR
  • Registered medical assistant license
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Marriott
  • Henry Ford Health System
  • Birmingham Royal Oak Medical Center

School Attended

  • Dakota High School
  • Ross Medical Education Center

Job Titles Held:

  • Guest Service Agent
  • Registered Medical Assistant
  • Registered Medical Assistant/Medical Scribe

Degrees

  • High School Diploma
    Certification in Medical Assisting

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Guest-Service-Agent-resume-sample

Guest Service Agent

Holiday Inn Hasbrouck Heights

Little Ferry, New Jersey

Guest-Service-Agent-resume-sample

Guest Service Agent

North Bay at Lake Arrowhead

Lake Arrowhead, California

Guest-Service-Agent-resume-sample

Guest Service Agent

At Your Service LLC.

Blue Island, Illinois

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.