Guest Service Agent Resume Example
Love this resume?Build Your Own Now
GUEST SERVICE AGENT
Summary
Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
|
|
Experience
Four Seasons Hotels Inc | Seattle , WAGuest Service Agent11/2019 - Current
- Shared key information regarding the hotel to guests, including details about the pool and restaurants.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Answered guest inquiries regarding hotel offerings and services.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Dean Health | Middleton , WIRegistered Medical Assistant09/2017 - Current
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Worked in collaboration with radiologists, sonographers and other healthcare team members.
- Sterilized medical equipment after each procedure.
- Communicated with patients by phone and via written correspondence.
- Recorded patient histories and filed supporting clinical data and diagnosis.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Monitored patient stability by checking vital signs and weight.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Maintained clean and organized work area with adequate supplies and reagents.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Birmingham Royal Oak Medical Center | City , STATERegistered Medical Assistant/Medical Scribe03/2014 - 08/2016
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Maintained and calibrated lab instruments and equipment.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Sterilized medical instruments as needed.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Documented and initiated tests, scan and other orders.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
- Evaluated charts, documents and orders, and made timely corrections.
Education and Training
Dakota High School | City, StateHigh School Diploma06/2013
Ross Medical Education Center | City, StateCertification in Medical Assisting03/2014
Accomplishments
- Recognized for outstanding patient beside manner.
- Recognized for outstanding customer service.
Certifications
- First Aid/CPR
- Registered medical assistant license
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Dakota High School
- Ross Medical Education Center
Job Titles Held:
- Guest Service Agent
- Registered Medical Assistant
- Registered Medical Assistant/Medical Scribe
Degrees
- High School Diploma
Certification in Medical Assisting
Similar Resumes
