Guest Service Agent Resume Example Marriott

GUEST SERVICE AGENT

Summary

Dedicated and empathetic [Job Title] offering [Number] years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills

Account inquiries
Conflict management
Customer rapport
Issue resolution
Medical records management
Medication administration
Professional bedside manner
Advanced anatomy knowledge
Inventory and supply management
Venipuncture and phlebotomy
HIPAA compliance
Understands medical procedures
Charting expertise
Patient feeding

Grooming and bathing assistance
Meal supervision
Using a scale
Clinical applications
Stocking supplies
Patient-handling equipment
EKG set up and monitoring
IV discontinuation
Specimens collection and processing
Vital sign monitors
Electrocardiography (EKG)
Pulmonary function tests (PFTs)
Medical terminology
Phlebotomy

Experience

Marriott | Romulus, MIGuest Service Agent11/2019 - Current

Shared key information regarding the hotel to guests, including details about the pool and restaurants.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Greeted arriving guests to provide assistance and facilitate check-ins.
Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Assisted guests in answering questions and completing check-in and check-out processes.
Answered guest inquiries regarding hotel offerings and services.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Henry Ford Health System | Detroit, MIRegistered Medical Assistant09/2017 - Current

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Kept facility stocked with necessary supplies, equipment and instruments.
Worked in collaboration with radiologists, sonographers and other healthcare team members.
Sterilized medical equipment after each procedure.
Communicated with patients by phone and via written correspondence.
Recorded patient histories and filed supporting clinical data and diagnosis.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Prepared patients for examinations, taking vital signs and updating medical histories.
Monitored patient stability by checking vital signs and weight.
Performed routine tests such as urine dip stick, vision and hearing tests.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Maintained clean and organized work area with adequate supplies and reagents.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.

Birmingham Royal Oak Medical Center | Royal Oak, MIRegistered Medical Assistant/Medical Scribe03/2014 - 08/2016

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Kept facility stocked with necessary supplies, equipment and instruments.
Maintained and calibrated lab instruments and equipment.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Sterilized medical instruments as needed.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Documented and initiated tests, scan and other orders.
Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
Evaluated charts, documents and orders, and made timely corrections.

Education and Training

Dakota High School | Macomb, MIHigh School Diploma06/2013

Ross Medical Education Center | Madison Heights, MICertification in Medical Assisting03/2014

Accomplishments

Recognized for outstanding patient beside manner.
Recognized for outstanding customer service.

Certifications

First Aid/CPR
Registered medical assistant license

Resume Overview

Companies Worked For:

Marriott
Henry Ford Health System
Birmingham Royal Oak Medical Center

School Attended

Dakota High School
Ross Medical Education Center

Job Titles Held:

Guest Service Agent
Registered Medical Assistant
Registered Medical Assistant/Medical Scribe

Degrees

High School Diploma
Certification in Medical Assisting

Guest Service Agent Resume Example

Resume Score: 80%

DISCLAIMER

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