Guest Service Agent resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing situations with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Trustworthy and dedicated individual with years of experience serving customers and operating registers. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Polite and positive team player with exceptional telephone etiquette plus more. Proficient in assisting guests with reservations, valuables and needs. Easily adaptable to high-pressure, dynamic situations. Very reliable and will not be a disappointment to any company.

  • Guest Services
  • Guest Complaint Resolution
  • Guest Inquiry Resolution
  • Guest communication
  • Cash Handling
  • Problem-solving skills
  • Word processing
  • Responsible
  • Self-motivated professional
  • Customer Service
  • Excellent work ethic
  • Cleaning
  • Professional telephone demeanor
  • Money handling abilities
  • Stocking and replenishing
  • Good listening skills
  • Reports and documents
  • Currency counting
  • Guest inquiries
  • Cleaning and sanitizing
Work History
05/2014 to 07/2017 Guest Service Agent Grand Pacific Palisades Resort | Carlsbad, CA,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Prepared beverages and filled food orders for customers.
10/2015 to 01/2016 Cashier Nms Usa | Nome, AK,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cultivated ability to recall customers' names and address each by name.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Memorized ingredients and recipes for [Number] specialty drinks.
  • Complied with standards for merchandising, stocking and storing product.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 15 minutes.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
03/2012 to 11/2013 Level 1 Helpdesk Agent Arizona Department Of Transportation | City, STATE,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Conferred with customers about concerns with driver license or registration general information to resolve letters in mail or notices they have recieved.
  • Learned and maintained in-depth understanding of everyday arizona driver license manual and registration for arizona with msrp on vehicles vehicle license tax and etc information, providing knowledgeable responses to any questions the customer had.
  • Recommended checking the website to customers, thoroughly explaining details more on such things what can we done and found on the website.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge and creating welcoming, positive experiences before having to wait for a level 2 agent to look up there personal information
Expected in 02/2012 GED | Ged, Phoenix az, GPA:

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Resume Overview

School Attended

  • Ged

Job Titles Held:

  • Guest Service Agent
  • Cashier
  • Level 1 Helpdesk Agent


  • GED

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