Guest Service Agent Resume Example Murphco Of Florida Inc.

GUEST SERVICE AGENT

Summary

Service-oriented Front Desk Agent with over 20 years of experience providing unparalleled service to guests.

Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions.

Skills

Effective planning
Guest check-in and check-out
Company policies and procedures
Guest service and assistance
Customer rapport
Issue resolution
Hospitality services
Keenness of insight
Writing and verbal communication

Local points of interest
Cash transactions
Guest liaison
Knowledge of local attractions
Listening skills
Hospitality and service knowledge
Guest conflict resolution
Timely complaint resolution
Guest safety

Experience

Guest Service Agent
Jacksonville, FLMurphco Of Florida Inc./Jan 2020 to Current

Greeted arriving guests to provide assistance and facilitate check-ins.
Provided guest assistance and information regarding local attractions and points of interest.
Managed guest check-in and check-out procedures, reservations and payments.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Shared key information regarding the hotel to guests, including details about the pool and restaurants.
Responded to guests, including email, telephone and in-person inquiries.
Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Personally addressed and welcomed all guests to business per day, improving overall customer service and engagement.

Front Desk Agent
Jacksonville Beach, FLHoliday Inn Express/Jan 2015 to Jan 2020

Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Personally addressed and welcomed ll guests to business per day, improving overall customer service and engagement.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Front Desk Agent
Jacksonville, FLHoliday Inn Express &Suites/Jan 2016 to Jan 2018

Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Posted charges, updated accounts and issued bills to departing guests.
Secured guest valuables in main safe or individual boxes.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Personally addressed and welcomed all guests to business per day, improving overall customer service and engagement.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Lead Front Desk Receptionist
Jacksonville Beach, FLCasa Marian Hotel/Oct 1998 to Dec 2015

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Secured guest valuables in main safe or individual boxes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Arranged special accommodations for guests to maintain optimal satisfaction
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Managed customer complaints and rectified issues to complete satisfaction.
Monitored reservations to track incoming parties and special events.
Worked with Front Desk Manager and Housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Personally addressed and welcomed all guests to business per day, improving overall customer service and engagement.

Education and Training

High School DiplomaKathleen Senior High SchoolMay 1979Lakeland, FL

Certifications

Customer Service Representative Certificate
First Aid/CPR
ServSafe

Resume Overview

Companies Worked For:

Murphco Of Florida Inc.
Holiday Inn Express
Holiday Inn Express &Suites
Casa Marian Hotel

School Attended

Kathleen Senior High School

Job Titles Held:

Guest Service Agent
Front Desk Agent
Lead Front Desk Receptionist

Degrees

High School Diploma

Guest Service Agent Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes