LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
  • Resumes
  • Resume Builder
  • Resume Examples
    • Resume Examples
    • Nursing
    • Education
    • Administrative
    • Medical
    • Human Resources
    • View All
  • Resume Search
  • Resume Templates
    • Resume Templates
    • Nursing
    • Education
    • Medical
    • Human Resources
    • Customer Service
    • View All
  • Resume Services
  • Resume Formats
  • Resume Review
  • How to Write a Resume
  • CV Examples
  • CV Formats
  • CV Templates
  • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
    • Contact
    • 0Notifications
      • Notifications

        0 New
    • jane
      • Settings
      • Help & Support
      • Sign Out
    • Sign In
    Member Login
    • LiveCareer
    • Resume Search
    • Guest Service Agent
    Please provide a type of job or location to search!
    SEARCH

    Guest Service Agent Resume Example

    Resume Score: 80%

    Love this resume?Build Your Own Now
    KM
    GUEST SERVICE AGENT
    Summary

    Remarkable Administrative professional providing superior level of customer service to guests and prospective guests. Proven ability to run any front desk, keep customers satisfied and resolve any conflicts that may arise. Assist in company growth, technically-savvy, friendly, punctual and always prepared for any challenge.

    Skills
    • Volunteer
    • Head coach of Youth Cheerleading
    • Administrative skills
    • Conflict management
    • Team building
    • Effective planning
    • Relationship development
    • Customer service
    Experience
    Company Name | City, StateGuest Service Agent08/2020 - Current
    • Responded to guests, including email, telephone and in-person inquiries.
    • Provided guest assistance and information regarding local attractions and points of interest.
    • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
    • Shared key hotel information to guests, including details about pool and restaurants.
    • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
    • Handled guest requests for additional towels, linens,Ice, and any toiletry needs by contacting housekeeping department.
    • Corrected guest issues promptly with knowledgeable and friendly service.
    • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
    • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
    • Posted room charges such as food, liquor and valet based on individual customer actions.
    • Processed debit and credit card payments for services rendered and printed receipts detailing services.
    Company Name | City, StateWelcome Desk Attendant02/2020 - 04/2020
    • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
    • Cultivated professional relationships with guests through active response, dedicated assistance and facility knowledge , improving guest retention rates by 15%.
    • Input customer data using Lightspeed software and made immediate updates to reflect room changes.
    • Addressed and welcomed at least 30-50 arrivals to business per day, improving overall customer service and engagement during the check -in process.
    • Handled payment processing duties and provided customers with folios and proper bills and change.
    • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
    • Arranged special accommodations for guests to maintain optimal satisfaction
    • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
    • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to the director of rooms on a 1-2 hour basis.
    • Explained and pointed out property details to patrons, including dining areas, computer room, bar, and fitness center.
    Company Name | City, StateShift Lead12/2018 - 02/2020
    • Completed opening and closing duties to facilitate business operations.
    • Created and improved daily work plans for overall salon operation, including planning production schedules and optimizing task flows.
    • Allocated tasks to employees daily and monitored activity and task completion.
    • Resolved customer complaints and reported issues to senior management.
    • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
    • Trained new employees on booker software and receptionist duties to support team efficiency.
    • Created a warm personable environment for staff and clientele
    Company Name | City, StateSalon Director06/2015 - 12/2018
    • Leads salon team and oversee the day- to-day operations.
    • Scheduling promotions and staffing off-site events.
    • Inventory and processing orders for hair products and salon tools.
    • Single Point of contact for service calls.
    • Monitoring sales and performance through daily, weekly, and monthly reporting.
    • Schedule large groups/ Bridal events,collecting and processing payment.
    • Creating and implementing Large Group contract and bridal contract for salon.
    • Key and Company card holder.
    • Printed out monthly metrics for staff to constantly beat our goals
    • Collaborated with staff members to plan training seminars and team-building events.
    • Listened to customer feedback and responded to maintain or improve processes.
    • Recruited and hired new employees based on company needs and culture.
    • Created agendas and communication materials for team meetings.
    Company Name | City, StateServer01/2012 - 07/2014
    • Multitask in a fast pace environment.
    • Being attentive to more than three tables at a time.
    • Created an experience and acknowledged all guest.
    • Successful In staying in control and helping other team members grow
    • Operated POS terminals to input orders, split bills and calculate totals.
    • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
    • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
    Education and Training
    Saint Xavier University | City, StateSome College (No Degree) in Buissness Managment
    • Saint Xavier Cheerleader
    • Minor in Psychology
    Richards Highschool | CityHigh School Diploma05/2010
    • Varsity Cheerleader
    • Youth Cheerleading Coach for Community
    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    School Attended

    • Saint Xavier University
    • Richards Highschool

    Job Titles Held:

    • Guest Service Agent
    • Welcome Desk Attendant
    • Shift Lead
    • Salon Director
    • Server

    Degrees

    • Some College (No Degree) in Buissness Managment
      High School Diploma

    Create a job alert for [job role title] at [location].

    ×

    Advertisement

    Similar Resumes

    View All
    Guest-Service-Agent-resume-sample

    Guest Service Agent

    Piney Point, Maryland

    Guest-Service-Agent-resume-sample

    Guest Service Agent

    Phoenix, Arizona

    Guest-Service-Agent-resume-sample

    Guest Service Agent

    Luling, Louisiana

    About
    • About Us
    • Privacy Policy
    • Terms of Use
    • Sitemap
    Help & Support
    • Work Here
    • Contact Us
    • FAQs
    Languages
    • EN
    • UK
    • ES
    • FR
    • IT
    • DE
    • NL
    • PT
    • PL
    Customer Service
    customerservice@livecareer.com
    800-652-8430 Mon- Fri 8am - 8pm CST
    Sat 8am - 5pm CST, Sun 10am - 6pm CST
    • Stay in touch with us
    Site jabber winner award

    © 2021, Bold Limited. All rights reserved.