Guest Service Agent Resume Example Company Name

GUEST SERVICE AGENT

Summary

Remarkable Administrative professional providing superior level of customer service to guests and prospective guests. Proven ability to run any front desk, keep customers satisfied and resolve any conflicts that may arise. Assist in company growth, technically-savvy, friendly, punctual and always prepared for any challenge.

Skills

Volunteer
Head coach of Youth Cheerleading
Administrative skills
Conflict management

Team building
Effective planning
Relationship development
Customer service

Experience

Company Name | City, StateGuest Service Agent08/2020 - Current

Responded to guests, including email, telephone and in-person inquiries.
Provided guest assistance and information regarding local attractions and points of interest.
Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
Shared key hotel information to guests, including details about pool and restaurants.
Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Handled guest requests for additional towels, linens,Ice, and any toiletry needs by contacting housekeeping department.
Corrected guest issues promptly with knowledgeable and friendly service.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Posted room charges such as food, liquor and valet based on individual customer actions.
Processed debit and credit card payments for services rendered and printed receipts detailing services.

Company Name | City, StateWelcome Desk Attendant02/2020 - 04/2020

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Cultivated professional relationships with guests through active response, dedicated assistance and facility knowledge , improving guest retention rates by 15%.
Input customer data using Lightspeed software and made immediate updates to reflect room changes.
Addressed and welcomed at least 30-50 arrivals to business per day, improving overall customer service and engagement during the check -in process.
Handled payment processing duties and provided customers with folios and proper bills and change.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Arranged special accommodations for guests to maintain optimal satisfaction
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to the director of rooms on a 1-2 hour basis.
Explained and pointed out property details to patrons, including dining areas, computer room, bar, and fitness center.

Company Name | City, StateShift Lead12/2018 - 02/2020

Completed opening and closing duties to facilitate business operations.
Created and improved daily work plans for overall salon operation, including planning production schedules and optimizing task flows.
Allocated tasks to employees daily and monitored activity and task completion.
Resolved customer complaints and reported issues to senior management.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
Trained new employees on booker software and receptionist duties to support team efficiency.
Created a warm personable environment for staff and clientele

Company Name | City, StateSalon Director06/2015 - 12/2018

Leads salon team and oversee the day- to-day operations.
Scheduling promotions and staffing off-site events.
Inventory and processing orders for hair products and salon tools.
Single Point of contact for service calls.
Monitoring sales and performance through daily, weekly, and monthly reporting.
Schedule large groups/ Bridal events,collecting and processing payment.
Creating and implementing Large Group contract and bridal contract for salon.
Key and Company card holder.
Printed out monthly metrics for staff to constantly beat our goals
Collaborated with staff members to plan training seminars and team-building events.
Listened to customer feedback and responded to maintain or improve processes.
Recruited and hired new employees based on company needs and culture.
Created agendas and communication materials for team meetings.

Company Name | City, StateServer01/2012 - 07/2014

Multitask in a fast pace environment.
Being attentive to more than three tables at a time.
Created an experience and acknowledged all guest.
Successful In staying in control and helping other team members grow
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.

Education and Training

Saint Xavier University | City, StateSome College (No Degree) in Buissness Managment

Saint Xavier Cheerleader
Minor in Psychology

Richards Highschool | CityHigh School Diploma05/2010

Varsity Cheerleader
Youth Cheerleading Coach for Community

Resume Overview

School Attended

Saint Xavier University
Richards Highschool

Job Titles Held:

Guest Service Agent
Welcome Desk Attendant
Shift Lead
Salon Director
Server

Degrees

Some College (No Degree) in Buissness Managment
High School Diploma

Guest Service Agent Resume Example

Resume Score: 80%

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