Guest Service Agent resume example

• Overseeing 5 retail stores that generated over $6.2 million in combined annual sales revenue.
• Conducted regular on-site visits and collaborated with store managers on review of profit and loss, percentage of total sales, inventory control reports and guest loyalty.
• Established sales and performance goals for each location, developed action plans and provided tools and necessary monitoring needed to attain or exceed designated projections.
• Provided coaching on customer focused selling strategies designed to maximize overall sales.
• Analyzed results of numerous operational reports and provided feedback on ways to proactively improve top line revenue production, improve store traffic, build brand loyalty, and control expenses.
• Created the vision and strategic sales plans, which position the company as the premier privately held clothing Retailer in the demanding Las Vegas market.
• Recognized as "Best of Las Vegas Retailers 2008-2011", including several national publications.

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• Leasing executive directly responsible for a FL and NY leasing portfolio of 900k square feet total throughout the NYC try-state area and south Florida area consisting of both residential & commercial properties.
• Successfully achieved all leasing goals throughout effective lease negotiations, strategic renewals, forecast and budgets.
• Responsibilities included elevating the NOI, achieving forecasted sales to occupancy rates for certain key area shopping centers.
• Sales performance focused on new business development. Created income and valuator the company through merchandising plans and identifying consumer trends.
• Negotiated deals with rents and capital investments well above budget.
• Generated new clients throughout target marketing, by establishing relationships with growing businesses and franchises, and by obtaining referrals throughout networking organizations.
• Effectively negotiated monthly/yearly lease terms and prices with clients.

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• Negotiate 3rd party injury and property damage claims directly with claimants and through attorneys.
• Review and verify coverage for personal, commercial, and specialty policies
• Handle litigated claims, including trial preparation tasks for various independent law firms.
• Work with internal resources including management, general counsel, agents, appraisers, and staff counsel to bring claims to resolution.
  
• Administered auto liability, general liability claims under large deductible insurance program with deductibles ranging from $250K to $1M.
• Analyzed operating results relative to established guidelines and took appropriate action to improve performance and productivity
• Developed action plans on hundreds of claims in multiple jurisdictions in order to minimize exposures and mitigate damages.
• Coordinated and monitored claims litigation nationwide to attain the best outcome, while keeping legal expenses in line.
• Prepared reports for Controller of Operations and outside actuaries use in determining resources necessary to fund existing and future claims under large deductible insurance programs.
• Assisted Risk Manager during policy renewal process.

• Established and maintained factor reserves through the review and analysis of medical reports.
• Resolved large complex casualty claims while demonstrating a thorough knowledge and practical use of medical and legal terminology, case law, statutes, regulations and company procedures.
• Managed injury claim files including medical records requiring detailed analysis.
• Adjusted reserves or provided recommendations to ensure that reserve activities are consistent with corporate policies.