Guest Service Agent resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

  • Manage all aspects of internal operations encompassing new business development, sales and marketing, financial planning and reporting, operating budget, and customer relations. Including all P/L accountability.
  • Superior leadership talents relating to team initiatives, training program management, staff supervision, and project management.
  • Successful in lease negotiations, deal making, strategic planning to obtain needed results.
  • Talented in gathering, analyzing and defining business requirements to understand operations, needs and expectations.
Guest Service Agent, 07/2019 - Current
Wyndham Worldwide Tampa, FL,
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure, including the operations of jetbridge.
  • Operated PA system to make announcements regarding flight activity.
Vice-President And Managing Partner, 10/2006 - Current
Gene B. Glick Company Hollywood, FL,
  • Overseeing 5 retail stores that generated over $6.2 million in combined annual sales revenue.
  • Conducted regular on-site visits and collaborated with store managers on review of profit and loss, percentage of total sales, inventory control reports and guest loyalty.
  • Established sales and performance goals for each location, developed action plans and provided tools and necessary monitoring needed to attain or exceed designated projections.
  • Provided coaching on customer focused selling strategies designed to maximize overall sales.
  • Analyzed results of numerous operational reports and provided feedback on ways to proactively improve top line revenue production, improve store traffic, build brand loyalty, and control expenses.
  • Created the vision and strategic sales plans, which position the company as the premier privately held clothing Retailer in the demanding Las Vegas market.
  • Recognized as "Best of Las Vegas Retailers 2008-2011", including several national publications.


LEASING MANAGER, 04/2004 - 10/2006
Alliant Energy Beloit, WI,
  • Leasing executive directly responsible for a FL and NY leasing portfolio of 900k square feet total throughout the NYC try-state area and south Florida area consisting of both residential & commercial properties.
  • Successfully achieved all leasing goals throughout effective lease negotiations, strategic renewals, forecast and budgets.
  • Responsibilities included elevating the NOI, achieving forecasted sales to occupancy rates for certain key area shopping centers.
  • Sales performance focused on new business development. Created income and valuator the company through merchandising plans and identifying consumer trends.
  • Negotiated deals with rents and capital investments well above budget.
  • Generated new clients throughout target marketing, by establishing relationships with growing businesses and franchises, and by obtaining referrals throughout networking organizations.
  • Effectively negotiated monthly/yearly lease terms and prices with clients.


Insurance Risk Analyst , 2002 - 08/2004
Kemper Corp. Downers Grove, IL,
  • Negotiate 3rd party injury and property damage claims directly with claimants and through attorneys.
  • Review and verify coverage for personal, commercial, and specialty policies
  • Handle litigated claims, including trial preparation tasks for various independent law firms.
  • Work with internal resources including management, general counsel, agents, appraisers, and staff counsel to bring claims to resolution.
  • Administered auto liability, general liability claims under large deductible insurance program with deductibles ranging from $250K to $1M.
  • Analyzed operating results relative to established guidelines and took appropriate action to improve performance and productivity
  • Developed action plans on hundreds of claims in multiple jurisdictions in order to minimize exposures and mitigate damages.
  • Coordinated and monitored claims litigation nationwide to attain the best outcome, while keeping legal expenses in line.
  • Prepared reports for Controller of Operations and outside actuaries use in determining resources necessary to fund existing and future claims under large deductible insurance programs.
  • Assisted Risk Manager during policy renewal process.

  • Established and maintained factor reserves through the review and analysis of medical reports.
  • Resolved large complex casualty claims while demonstrating a thorough knowledge and practical use of medical and legal terminology, case law, statutes, regulations and company procedures.
  • Managed injury claim files including medical records requiring detailed analysis.
  • Adjusted reserves or provided recommendations to ensure that reserve activities are consistent with corporate policies.

Bachelor of Arts: Marketing Management, Expected in
Baruch College - New York, NY
Associate of Arts: Marketing Management, Expected in
Bronx Community College - Bronx, NY

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Resume Overview

School Attended

  • Baruch College
  • Bronx Community College

Job Titles Held:

  • Guest Service Agent
  • Vice-President And Managing Partner
  • Insurance Risk Analyst


  • Bachelor of Arts
  • Associate of Arts

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