Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Had the top number one toy store in gross sales while I was on the management team. Also the top per cap in the entire theater company, competing against 17 other movie theaters.

Skills

Computer, Microsoft Excel and Word, Customer Service, typing. Responsibility, mentoring, delegating tasks, professionalism, motivating others, providing feedback, conflict management. analytical thinking, decision-making, planning, time management, attention to detail, setting priorities, strategic planning, adaptability, critical thinking, business development, problem-solving, strategic thinking and planning with various technical skills. Also possess skills that regularly have allowed me to decimate all of the competition in various different aspects. Had the top number one toy store in gross sales while I was on the management team. Also the top per cap in the entire theater company, competing against 17 other movie theaters.

Experience
08/2021 to Current Guest Service Agent Hotel Keen | Palo Alto, CA,
  • Provided leadership to over 10 employees through coaching, feedback and performance management.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Welcomed large volume of guests and improved overall customer service.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
02/2021 to Current Delivery Service Holiday Inn Club Vacations | Scottsdale, AZ,
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.
  • Consulted with customers to gain feedback and improve deliveries.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
06/2002 to Current Musician Nxtrecruitment | Carlisle, CUMBRIA,
  • Collaborated with other musicians to plan rehearsals and performances.
  • Developed strong interpersonal skills to deal with different personalities.
  • Adapted to new songs, concepts and arrangements quickly and professionally.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
04/2021 to 07/2021 Warehouse Picker Hotel Keen | Palo Alto, CA,
  • Pulled merchandise to fulfill orders to specification.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Picked products by matching numbers and product descriptions using voice audio headset.
  • Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
07/2020 to 10/2020 Moving Helper Wayne Resa | Detroit, MI,
  • Helped clients completing stressful moves by being professional, supportive and efficient.
  • Met strict deadlines by working quickly to pack, load and transport belongings.
  • Protected customers' items from damage with proper padding and bracing.
02/2019 to 03/2020 Guest Service Agent Myhr Partner | York, PA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
04/2017 to 11/2018 Cashier/Server Copart | Anchorage, AK,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
01/2016 to 08/2016 USG Copart | Billings, MT,
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
  • Demonstrated professional attitude and exemplary composure in every internal and customer interaction to promote collaboration and team success.
03/2014 to 03/2015 Sales Associate Copart | Brooklyn, NY,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Worked with fellow sales team members to achieve group targets.
  • Built trusting relationships with customers by making personal connections.
  • Obtained signatures for financial documents and internal and external invoices.
02/2014 to 03/2014 Seed Handler Monsanto | City, STATE,
  • Stood for long hours, frequently reached and moved up to and over 50 pounds.
  • Managed materials safely and efficiently.
10/2013 to 12/2013 GM Malco Theaters | City, STATE,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
  • Provided collaborative oversight in corporate communications to streamline data and information sharing.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
  • Mitigated financial discrepancies, auditing quotes, production, and material budgets against bank reconciliations.
  • Worked with cross-functional teams to develop thoughtful product positioning strategies.
  • Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
08/2010 to 01/2013 GM UEC Theaters | City, STATE,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
  • Provided collaborative oversight in corporate communications to streamline data and information sharing.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
  • Mitigated financial discrepancies, auditing quotes, production, and material budgets against bank reconciliations.
  • Worked with cross-functional teams to develop thoughtful product positioning strategies.
  • Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
05/2005 to 08/2010 GM The Nelco Cineplex | City, STATE,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
  • Provided collaborative oversight in corporate communications to streamline data and information sharing.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
  • Mitigated financial discrepancies, auditing quotes, production, and material budgets against bank reconciliations.
  • Worked with cross-functional teams to develop thoughtful product positioning strategies.
  • Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Trained employees on company procedures and worksite safety.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
Education and Training
Expected in 05/2021 High School Diploma | Greenville Christian School, Greenville, MS GPA:
Expected in | General Studies MDCC, Moorehead, MS GPA:

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resume Strength

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  • Target Job
  • Typos

Resume Overview

School Attended

  • Greenville Christian School
  • MDCC

Job Titles Held:

  • Guest Service Agent
  • Delivery Service
  • Musician
  • Warehouse Picker
  • Moving Helper
  • Guest Service Agent
  • Cashier/Server
  • USG
  • Sales Associate
  • Seed Handler
  • GM
  • GM
  • GM

Degrees

  • High School Diploma
  • Some College (No Degree)

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