guest service agent resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Had the top number one toy store in gross sales while I was on the management team. Also the top per cap in the entire theater company, competing against 17 other movie theaters.
Skills
Computer, Microsoft Excel and Word, Customer Service, typing. Responsibility, mentoring, delegating tasks, professionalism, motivating others, providing feedback, conflict management. analytical thinking, decision-making, planning, time management, attention to detail, setting priorities, strategic planning, adaptability, critical thinking, business development, problem-solving, strategic thinking and planning with various technical skills. Also possess skills that regularly have allowed me to decimate all of the competition in various different aspects. Had the top number one toy store in gross sales while I was on the management team. Also the top per cap in the entire theater company, competing against 17 other movie theaters.
Experience
Guest Service Agent, 08/2021 to Current Hotel Keen – Palo Alto, CA,
Provided leadership to over 10 employees through coaching, feedback and performance management.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Managed customer complaints and rectified issues to complete satisfaction.
Responded to guests, including email, telephone and in-person inquiries.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Greeted arriving guests to provide assistance and facilitate check-ins.
Provided guest assistance and information regarding local attractions and points of interest.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Welcomed large volume of guests and improved overall customer service.
Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Delivery Service, 02/2021 to Current Holiday Inn Club Vacations – Scottsdale, AZ,
Delivered goods and services to customers on time and in excellent condition.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Achieved consistently high customer scores due to exceptional service.
Consulted with customers to gain feedback and improve deliveries.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Musician, 06/2002 to Current Nxtrecruitment – Carlisle, CUMBRIA,
Collaborated with other musicians to plan rehearsals and performances.
Developed strong interpersonal skills to deal with different personalities.
Adapted to new songs, concepts and arrangements quickly and professionally.
Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
Warehouse Picker, 04/2021 to 07/2021 Hotel Keen – Palo Alto, CA,
Pulled merchandise to fulfill orders to specification.
Assembled customer orders from stock and placed orders on pallets for shipping department.
Picked products by matching numbers and product descriptions using voice audio headset.
Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
Moving Helper, 07/2020 to 10/2020 Wayne Resa – Detroit, MI,
Helped clients completing stressful moves by being professional, supportive and efficient.
Met strict deadlines by working quickly to pack, load and transport belongings.
Protected customers' items from damage with proper padding and bracing.
Guest Service Agent, 02/2019 to 03/2020 Myhr Partner – York, PA,
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Greeted arriving guests to provide assistance and facilitate check-ins.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Cashier/Server, 04/2017 to 11/2018 Copart – Anchorage, AK,
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer services.
USG, 01/2016 to 08/2016 Copart – Billings, MT,
Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
Demonstrated professional attitude and exemplary composure in every internal and customer interaction to promote collaboration and team success.
Sales Associate, 03/2014 to 03/2015 Copart – Brooklyn, NY,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Worked with fellow sales team members to achieve group targets.
Built trusting relationships with customers by making personal connections.
Obtained signatures for financial documents and internal and external invoices.
Seed Handler, 02/2014 to 03/2014 Monsanto – City, STATE,
Stood for long hours, frequently reached and moved up to and over 50 pounds.
Managed materials safely and efficiently.
GM , 10/2013 to 12/2013 Malco Theaters – City, STATE,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Tracked monthly sales to generate reports for business development planning.
Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
Provided collaborative oversight in corporate communications to streamline data and information sharing.
Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.