guest service agent resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
An extremely rewarding 10 year career in maintaining, managing and exceeding the
clientele experience. A hardworking and intelligent individual capable of adapting quickly to new environments maintaining
dependability, responsibility, and consistency. Specializing in the customer experience which has
helped continuously learn how to work with many different people, develop skills in communication
and delegation, and lead with a focus on company principle.
Skills
Food Handler
Additional Information
Longevity employment without absence from work.
Continuous learning and overcoming challenges to achieve personal and professional goals.
Maintaining happy and continuous relationships with current and past clientele, employees, IC’s,
Companies and upper management.
Provided employee and clientele support and empathy during pre, during, and post pandemic
Stress.
Establishing, collaborating, and managing the systems and processes that allowed your organization
To work during the during post pandemic.
Managed multi-line phone system and effectively handled up to 1000 inbound phone calls, 800
Clients, 300 staff, and high volumes of cash.
Experience
Guest Service Agent, 09/2021 - Current Mckibbon Hospitality – Miramar Beach, FL,
Provide customers friendly, fast, and efficient service
High retention with employees, guests, vendors, companies through in-person, online, and a multi-
line phone system
Maintain a clear and updated correspondence log in outlook and any phone calls made to the
establishment
Informing customers about payment methods and verifying their credit card data
Maintain updated records of guest information, bookings and payments
Reviewing and collecting on delinquent accounts
Schedule volume control to ensure bookings and vendors do not over lap in reference to capacity of
the building
Maintaining conflict management in a professional manner
Microsoft office proficient
Record quantity of inventory on hand by manual physical counts and by information retrieved from
computerized inventory systems
Manages inventory tracking system to record deliveries, shipments and stock levels
Evaluates deliveries, shipments and product levels to improve inventory control procedures
Analyzes daily product and supply levels to anticipate inventory problems and shortages across various
departments.
Customer Service Associate, 09/2020 - 10/2020 Monterrey Tile – Tolleson, AZ,
Enter customers transactions into computer to record transactions and issue computer generated
receipts
Balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions
using computers, calculators, and counting machines
Collected customer feedback and made process changes to exceed customer satisfaction goals joining
reward program
Stocked, tagged, and clean display merchandise as required
Developed and actualized customer service initiatives to decrease wait times to large volume of
customers
Adjusting equipment to meet different productivity levels
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to
attract customers and promote sales across various departments
Executes excellent floor sales floor merchandising and selling maintains positivity
Offered advice and assistance to customers, paying attention to special needs or wants
Demonstrated items to customers to create customer awareness, interest, and sales
Inform and answer customer questions about merchandise and advise customer on various advertised
services and merchandise in thorough detail
Offer basic technical support for clients on wide range of company products
Confer with customers by telephone to provide information about products and services, take or enter
orders, cancel accounts or obtain detail complaints
Maintain customer satisfaction with forward thinking strategies focused recording and addressing
customer wants, needs, and resolving concerns in a timely manner.
Supervisor, 08/2014 - 10/2020 Popular Inc – Isabela, PR,
Create and collaborate to generate and maintain various types of clientele through loyalty program,
surveys, promoting, and advertising
Quantitative and analytical skills to manage drawers and payments across various platforms
Accounts receivable and chargebacks
Manage, maintain, improve and audit high volume revenue stream and calls
Maintain focus on quota, work ethic, and professionalism to manage and exceed expectations in a
highly difficult environment
Collaboration in recruiting, interview, hiring, training, and restricting staff process across a numberless
workforce
Developed and distributed training methods and tools amongst all new and current staff implementing
new and current operational procedures
Collaborate effective management to maintain and track time, safety, operational, and maintenance
management
Directed and supervised change management to mentor and overcome challenges for individuals,
groups, or hosting conferences
Collaborate crowd control to promote and maintain successful and safe work environment
Create and maintain schedules during calendar year to raise and maintain retention from various
employee, IC’s, companies, and partners
Content creation, digital marketing and advertising to increase web traffic and sales figures across
various platforms
Collaborate to create, promote, and sell merchandise and promotions
Organize, promote, and manage upcoming events, fundraisers, and charities through social media and
digital media marketing within company budget and time frame calendar
Maintain and improve customer retention through reading and responding to reviews, surveys, and
emails
Successfully migrated the company’s entire IT infrastructure to a new platform
Collaborate front and back end development with partners to maintain and improve services
IT, troubleshoot, and support payment systems securing data privacy and analysis
HIPPA Trained.
Education and Training
High school diploma: General, Child Development, Expected in 05/2013 - East Leyden High School - Franklin Park, IL GPA: Status - Culinary Arts, Accounting
and Financing, Psychology, and Sociology studies
Certifications
First Aid Certification
CPR Certification,
Willing to relocate to
Additional Information
Willing to relocate to:, Authorized to work in the US for any employer
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.