guest service agent resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Adaptable and courteous guest service agent attentive to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Skills
Account inquiries
Company policies and procedures
Customer support
Guest service and assistance
Effective planning
Listening skills
Rate updates
Guest conflict resolution
Staff development
Administrative skills
Hospitality and service knowledge
Writing and verbal communication
Information confidentiality
Office equipment operations
Multi-line telephone skills
Business operations understanding
Organization and efficiency
Recordkeeping and bookkeeping
Document control
Multitasking and prioritization
Shipping and receiving understanding
Quality control
Promotional support
Records maintenance
Reliable and trustworthy
Experience
Guest Service Agent, 01/2021 - Current Bluegreen Resorts – Acworth, GA,
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Managed customer complaints and rectified issues to complete satisfaction.
Responded to guests, including email, telephone and in-person inquiries.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Greeted arriving guests to provide assistance and facilitate check-ins.
Provided guest assistance and information regarding local attractions and points of interest.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Directed front desk operations with focus on museum reputation, staff productivity and operational efficiency.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Achieved over 200+ memberships.
Server, 07/2019 - 06/2020 Lifewell Senior Living – Lubbock, TX,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, and tableware to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Implemented sanitary food handling, holding and service protocols.
Boosted sales by educating clients on merchandise, events and upcoming promotions.
Maintained store to exacting visual standards by building attractive displays and merchandising products.
Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
Processed accurate transactions, charge sends and returns at POS stations.
Maintained proper product presentation, located items for customers and replenished store inventories.
Remembered frequent customer names, sizes and clothing preferences.
Provided instructions for product use, pricing and promotions.
Recommended shoes and accessories to complement client outfits.
Cross-sold products and accessories using consultative approaches.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Communicated with customers about Windsor offerings, including policies, restrictions and refund policies.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
High School Diploma: , Expected in 05/2018 - Lebanon High School - Lebanon, TN GPA: Status -
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