(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Approachable, attentive, and knowledgeable guest services professional offering administrative and management abilities honed in fast-paced environments with demanding performance targets. Skilled in overseeing team functions while promoting forward-thinking approaches, increasing sales, and bringing in new customers.

Motivated childcare professional brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills.

  • Guest relations
  • Greeting customers
  • Policy enforcement
  • Performance Improvement
  • Microsoft Word
  • Processing payments
  • Resolving disputes
  • Time Management
  • Task Prioritization
  • Behavior Management
  • Child Safety Procedures
  • Meal and snack preparation
  • Age-appropriate routines
  • Conflict Resolution
  • Follows directions
  • Keeping children safe
  • Bathing, grooming and dressing
Education and Training
Palm Beach Lakes High School West Palm Beach, FL Expected in 05/2018 High School Diploma : - GPA :
Palm Beach State College Palm Beach Gardens, FL, Expected in : Biology - GPA :
Hillsborough Community College Tampa, FL Expected in : Biology - GPA :
Ipic Entertainment - Guest Service
Chicago, IL, 01/2020 - Current
  • Prepared team for expected daily demands, reviewing schedules in advance to plan for specific activities.
  • Kept guest services department operating efficiently with skilled administrative support and well-organized supplies.
  • Achieved presentation targets by keeping lobby presentable and maintaining personal appearance.
  • Offered each guest industry-leading support, smoothly managing expectations, and delivering above-and-beyond care for every need.
  • Maintained customer satisfaction by relaying orders to kitchen staff with high accuracy.
  • Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas.
  • Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers.
  • Took orders and resolved complaints using effective customer communication skills.
  • Reduced customer wait times by processing orders with timeliness and accuracy.
  • Delivered orders promptly by assisting kitchen staff.
  • Took orders and processed payments by operating touch screen terminals.
  • Prevented spread of germs, cleaned and sanitized surfaces.
  • Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
  • Met all customer needs with fast, friendly and knowledgeable service.
  • Minimized errors by carefully documenting orders and discussing needs with cooks.
Personal - Occasional Babysitter
City, STATE, 02/2020 - 12/2020
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Maintained daily records of children's behavior, sleeping schedules, meals and activities.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
Salvation Army - Youth Camp Counselor
City, STATE, 06/2017 - 07/2017
  • Kept all campers safe and happy by enforcing consistent camp policies.
  • Helped campers explore new activities and sports at age-appropriate pace.
  • Responded swiftly to emergency situations, assessing injuries and administering first aid.
  • Promoted sustainability and conservation to illustrate responsible use of outdoor spaces.
  • Offered caring emotional and social support to children experiencing difficult events.
  • Resolved participant complaints by working closely with managers and staff.
  • Maintained facilities and recreational areas, overseeing repair work and upgrades.
Salvation Army - Music Teacher's Assistant
City, STATE, 09/2016 - 11/2016
  • Conducted ongoing assessment of student achievement through formal and informal testing.
  • Planned and used appropriate instructional and learning strategies, activities, materials, equipment, and technology.
  • Created classroom environment conducive to learning.
  • Managed groups to promote safety, minimize injury, and meet developmental needs.
  • Participated in staff meetings, and abided by instructional and safety standards.
  • Designed and implemented sensory activities to examine various dimensions of sight, touch, smell, and sound.
  • Interpreted data to make academic adjustments for individual students.

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Resume Overview

School Attended

  • Palm Beach Lakes High School
  • Palm Beach State College
  • Hillsborough Community College

Job Titles Held:

  • Guest Service
  • Occasional Babysitter
  • Youth Camp Counselor
  • Music Teacher's Assistant


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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