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guest greeter resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized Student Records Office with over 20 years of hands-on experience overseeing school's student records. Respectful and thorough professional proficient in modern office practices and procedures coupled with first-rate researching abilities. Skillful in planning and implementing registration processes and preparing information such as transcripts, honors lists and class rankings. Versatile team player possessing excellent eye-for-detail and energetic, positive demeanor. Experienced Office Management and Administration Professional in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Skills
  • Due Diligence
  • Technical Support
  • Documentation and control
  • Presentation design
  • Planning and Coordination
  • Computer proficiency
  • Strategic planning
  • Written Communication
  • Compassion
  • Interpersonal Communication
  • Responsible
  • Collaboration
  • Leadership
  • Training & Development
  • Critical thinking
  • Scheduling
Work History
04/2017 to Current Guest Greeter Marriott Vacations Worldwide | Honolulu, HI,
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Answered customer questions and point individuals in the right direction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Acted as the first point of contact for visiting clients and customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Answered customer questions about hours, seating and menu information, driving range, and other amenities
10/1988 to Current Official Clerical Aide Kroger | Kaysville, UT,
  • Received and routed business correspondence to correct departments and staff members.
  • Answered telephone calls to field inquiries from parents, vendors, and various other callers seeking information.
  • Delivered clerical support by handling a range of routine and special requirements and compose office corresponence.
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Executed scheduling, canceling, re-scheduling parents and teacher's appointments and/or consults entering no-show information; monitoring appointment requests for multiple electronic resources.
  • Executed record filing system to improve document organization and management, prepares status and reports .
  • Interacted with customers by phone, email, or in-person to provide information.
  • Verified accuracy of business records by consistently updating teacher's and parent's information.
  • Provided clerical support to school employees by copying, faxing, and filing documents.
  • Verifies student data for preparing reports and maintained administrative records.
06/1988 to Current Assistant Customer Service Manager Food Lion | City, STATE,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Created customer support strategy to increase customer retention.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Expected in to to High School Diploma | Evans High School, Evans, GA GPA:
Expected in to to Associate of Science | Phlebotomist Aiken Technical College, Graniteville, SC GPA:
  • Professional development certification completed in Medical felid
Expected in to to Associate of Science | Medical Coding Augusta Technical College, Augusta, GA GPA:
  • Coursework in Medical Coding, and Medical Billing
Certifications
  • Certified Technical Phlebotomist
  • Certified Medical Coding
  • Certified Medical Billing

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Resume Overview

School Attended

  • Evans High School
  • Aiken Technical College
  • Augusta Technical College

Job Titles Held:

  • Guest Greeter
  • Official Clerical Aide
  • Assistant Customer Service Manager

Degrees

  • High School Diploma
  • Associate of Science
  • Associate of Science

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