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Guest Food Service Coworker Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth, efficient, and punctual multitasker and planner. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Dedicated and enthusiastic individual with strong desire to help guests create memorable experiences. Compassionate Guest Services professional with experience handling tense situations.

Skills
  • Problem Solving
  • Training and mentoring
  • Team Development
  • Reliability and Trustworthy
  • First Aid/CPR
  • People Skills
  • Friendly, Positive Attitude
  • Collaboration
  • Customer Service
  • Hardworking Mentality
  • Critical Thinking
Work History
09/2019 to Current Guest/Food Service Coworker Kwik Trip, Inc. | Mcfarland, WI,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, promotions, service and operational goals.
  • Helped on average 500 customers per day by responding to inquiries and locating products.
06/2018 to 04/2020 Shift Manager Denny's Inc | Belleville, IL,
  • Enhanced operations and boosted efficiency through employee training, and coaching.
  • Cross-trained in every store role to maximize operational knowledge.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve the stores profit.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Analyzed operations and market data to assess areas in need if improvement and capitalize on changing conditions.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Kept employees operating productively and working on task to meet business and customer needs.
11/2018 to 05/2019 Sales Associate City Wide Facility Solutions | Sarasota, FL,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Prioritized helping customers over completing other routine tasks in store.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, promotions, service and operational goals.
  • Helped on average 150 customers per day by responding to inquiries and locating products.
Education
Expected in 05/2022 Associate of Science | Anoka-Ramsey Community College, Coon Rapids, MN, GPA:
Expected in 06/2020 High School Diploma | Elk River Senior High School, Elk River, MN GPA:
Additional Information

Going to school to be an Doctor of Anesthesiology, would like to start early in the medical field to get experience and get to know medical terminology.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Anoka-Ramsey Community College
  • Elk River Senior High School
Job Titles Held:
  • Guest/Food Service Coworker
  • Shift Manager
  • Sales Associate
Degrees
  • Associate of Science
  • High School Diploma

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