Guest Experience Representative Resume Example Madison Square Garden

GUEST EXPERIENCE REPRESENTATIVE

Summary

To obtain and secure a customer service position in a people-oriented organization where I can utilize and expand my experience.

Highlights

Seven years of Customer Service experience
Experienced in Micros and Aloha restaurant computer systems
Ensured adherence to all FDAC, CDC, HIPAA, OSHA and Health Department regulations.

Experience

10/2011 - 01/2013

Madison Square Garden － New York, NYGuest Experience Representative

Greet guest entering the facility and direct them properly.
Escort guest to bathrooms, ATM's, concession stands, to their seats; anywhere assistant was needed.
Answer any questions or concerns a guest may have.
Stayed updated on games and concert events.
Prevented unsatisfied guest by paying close attention to detail and integrity on the needs and concerns of the guest.
Guaranteed positive customer experiences and resolved customer complaints.
Cross-trained and provided back-up for other representatives when needed.
Expressed appreciation and invited customers to return to the arena.
Promptly responded to general inquiries from members, staff, and clients.
Expressed appreciation and invited customers to return to the arena.

05/2012 - 01/2013

Pop City Grill － Elmhurst, NYWaitress

Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about menu selections and made recommendations when requested.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.

05/2012 - 01/2013

Pop City Grill － Elmhurst, NYHostess/Cashier

Greeted guests in a pleasant and courteous manner and escorted them to their seats.
Expressed appreciation and invited customers to return to the restaurant.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Organized the restaurant and kept the hostess area clean and organize.
Routinely checked menus to verify they were current, clean and wrinkle-free.
Politely answered phones promptly and recorded and confirmed reservations; directed calls accordingly
Prevented store losses using awareness, attention to detail and integrity.
Assisted customers with complaints and determined a solution.

08/2010 - 02/2011

Cosi － Elmhurst, NYOven line Server

Greeted guests in a pleasant and courteous manner.
Obtain Customers food orders and prepare meals within efficient time.
Set up and breakdown breakfast and lunch lines.
Made certain that any food allergies were specified and explained to each customer.
Delegate duties asked by shift leader and supervisor.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Took necessary steps to meet customer needs and effectively resolve food or service issues.Accurately measured ingredients required for specific food items.
Promptly reported complaints to a member of the management team.
Served orders to customers at windows, counters and tables.
Carefully maintained sanitation, health and safety standards in all work areas.
Quickly and thoroughly swept and mopped floors, removed trash and cleaned.

05/2008 - 03/2009

Bel Aire Diner － Astoria, NYServer

Escort customers to their table's then introducing them to daily specials.
Explained menu items, cooking methods and ingredients.
Prepared foods and drinks that are not able to be made by kitchen staff.
Managed assigned stations and, remained punctual during busy hours.
Assisted guests with making menu choices in an informative and helpful fashion.
Promptly served all food courses and alcoholic beverages to guests.
Skillfully anticipated and addressed guests' service needs.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Actively complied with all health department regulations and rectified issues immediately.

Education

05/08

ASA Institute-The College for ExcellenceNew York, NYAssociates Degree: Medical Assisting

03/2011

Certified Phlebotomy Technician (CPT) 09/2010 CPR and HIPAA Certified

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Associates Degree : Medical Assisting
Certified Phlebotomy Technician (CPT) 09/2010 CPR and HIPAA Certified