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Guest Experience Representative Resume Example

Resume Score: 70%

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GUEST EXPERIENCE REPRESENTATIVE
Summary

To obtain and secure a customer service position in a people-oriented organization where I can utilize and expand my experience. 

Highlights
  • Seven years of Customer Service experience
  • Experienced in Micros and Aloha restaurant computer systems
  • Ensured adherence to all FDAC, CDC, HIPAA, OSHA and Health Department regulations.
  • Excellent with customers
  • Great with co-workers
  • High - positive energy
  • Swift and punctual
  • Well organized
  • Dedicated and Loyal

 

 


Experience
10/2011 - 01/2013
Madison Square Garden - New York, NYGuest Experience Representative
  • Greet guest entering the facility and direct them properly.
  • Escort guest to bathrooms, ATM's, concession stands, to their seats; anywhere assistant was needed.
  • Answer any questions or concerns a guest may have.
  • Stayed updated on games and concert events.
  • Prevented unsatisfied guest by paying close attention to detail and integrity on the needs and concerns of the guest.
  • Guaranteed positive customer experiences and resolved customer complaints.
  • Cross-trained and provided back-up for other representatives when needed.
  • Expressed appreciation and invited customers to return to the arena.
  • Promptly responded to general inquiries from members, staff, and clients.
  • Expressed appreciation and invited customers to return to the arena.
05/2012 - 01/2013
Pop City Grill - Elmhurst, NYWaitress
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.

 

05/2012 - 01/2013
Pop City Grill - Elmhurst, NYHostess/Cashier
  • Greeted guests in a pleasant and courteous manner and escorted them to their seats.
  • Expressed appreciation and invited customers to return to the restaurant.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Organized the restaurant and kept the hostess area clean and organize.
  • Routinely checked menus to verify they were current, clean and wrinkle-free.
  • Politely answered phones promptly and recorded and confirmed reservations; directed calls accordingly
  • Prevented store losses using awareness, attention to detail and integrity.
  • Assisted customers with complaints and determined a solution.
08/2010 - 02/2011
Cosi - Elmhurst, NYOven line Server
  • Greeted guests in a pleasant and courteous manner.
  • Obtain Customers food orders and prepare meals within efficient time.
  • Set up and breakdown breakfast and lunch lines.
  • Made certain that any food allergies were specified and explained to each customer.
  • Delegate duties asked by shift leader and supervisor.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.Accurately measured ingredients required for specific food items.
  • Promptly reported complaints to a member of the management team.
  • Served orders to customers at windows, counters and tables.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned.

 

05/2008 - 03/2009
Bel Aire Diner - Astoria, NYServer
  • Escort customers to their table's then introducing them to daily specials.
  • Explained menu items, cooking methods and ingredients.
  • Prepared foods and drinks that are not able to be made by kitchen staff.
  • Managed assigned stations and, remained punctual during busy hours.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Skillfully anticipated and addressed guests' service needs.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Actively complied with all health department regulations and rectified issues immediately.

 

Education
05/08
ASA Institute-The College for ExcellenceNew York, NYAssociates Degree: Medical Assisting
03/2011
Certified Phlebotomy Technician (CPT) 09/2010 CPR and HIPAA Certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Madison Square Garden
  • Pop City Grill
  • Cosi
  • Bel Aire Diner

School Attended

  • ASA Institute-The College for Excellence

Job Titles Held:

  • Guest Experience Representative
  • Waitress
  • Hostess/Cashier
  • Oven line Server
  • Server

Degrees

  • Associates Degree : Medical Assisting
    Certified Phlebotomy Technician (CPT) 09/2010 CPR and HIPAA Certified

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