Customer-focused recent graduate willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
02/2022 to 04/2022
Guest Environment ExpertMarriott International – Windsor, CT,
Promoted teamwork and quality service through daily communication and coordination with other departments.
Assisted management with day-to-day operations, driving quality standards and meeting customer expectations.
Removed trash from rooms and replaced liners to wastebaskets.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Polished and sanitized floors, counters, bathtubs and window sills.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Furnished guests with clean linens and supplied rooms with toiletries.
Removed soiled linens and articles from rooms and delivered to laundry area.
Restocked housekeeping carts and storage closets.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
03/2020 to 06/2020
Food Counter Attendant/CashierWesley Enhanced Living – Doylestown, PA,
Processed order transactions and handled debit and cash operations.
Adhered to food service sanitation guidelines and standards.
Maintained and clean and tidy dining area, including tables, and condiment stations.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Greeted guests with friendliness and professionalism.
Worked in close collaboration with team members to ensure customers received high-quality service.
Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
04/2019 to 09/2019
Restaurant Team MemberBiscuitville – High Point, NC,
Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Provided exceptional service to high volume of daily customers.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Collected money, made change and counted out register at end of shift.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Addressed complaints to kitchen staff and served replacement items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Made meals in accordance with company standards and requirements.
Prepared workstations with ingredients and tools to increase efficiency.
07/2019 to 08/2019
Crew MemberAllina Health Systems – Golden Valley, MN,
Organized and restocked supplies to support operations and team productivity.
Operated fryers and grills according to instructions to maintain safety and food quality.
Maintained cleanliness and organization of line workstations.
Seasoned and cooked food according to recipes or personal judgment and experience.
Distributed prepared food to servers.
Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Safely operated ovens, grills and other kitchen equipment to minimize accidents.
Stocked service areas with supplies during slow periods.
03/2019 to 06/2019
Housekeeping AideDelray Beach, Florida – Delray Beach, FL,
Monitored common areas for cleanliness and safety.
Completed regular and thorough cleaning of equipment, floors and furniture.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Used cleaning chemicals following proper guidelines.
Cleaned building floors by sweeping, mopping and scrubbing.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Sanitized frequented areas and equipment using approved supplies.
Responded to emergency cleaning requests to meet client expectations.
Collected trash from floors within hallways, bathrooms and work areas.
04/2017 to 07/2017
Summer Student AssistantSaint Mary's University – City, STATE,
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Removed trash from rooms and replaced liners to wastebaskets.
Replenished guest supplies and amenities.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Removed soiled linens and articles from rooms and delivered to laundry area.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Polished and sanitized floors, counters, bathtubs and window sills.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
10/2016 to 10/2016
VolunteerArt Gallery Of Nova Scotia – City, STATE,
Followed directions from supervisors and completed tasks within appropriate timeframe.
Offered support and assistance to community members.
Established and maintained relationships with fellow volunteers and organizational stakeholders.
Greeted guests and offered assistance in finding specific departments or personnel.
Education and Training
Expected in 05/2023 to to
Bachelor of Arts: Sociology Saint Mary's University - Halifax, NS, GPA:
Skills -
*Proficient in statistical analysis software, such as Stata
*Experience in conducting surveys and interviews
*Strong analytical and critical thinking skills
*Excellent written and verbal communication skills
*Ability to work independently and as part of a team
Experience -
*Conducted literature reviews and annotated bibliographies
*Conducted data collection, including surveys and interviews
*Assisted in data analysis using SPSS and Stata
*Contributed to the writing of research reports by analyzing Stata output
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