- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Knowledgeable and professional Receptionist/Concierge skilled in administrative support and customer service. Bringing three years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
- Payment processing
- Issue resolution
- Cash drawer balancing
- POS systems
- Cash counting machine operations
- Coin counting
- Customer order recording
- Loss prevention
- Credit and cash transactions
- Cash register operation
- Customer assistance
- Knowledge of wine and spirits
- Staff mentoring
- Customer greeting
- Product recommendations
- Merchandise restocking
- Cash management
- Dining reservations
- Promotional information
- Event details
- VIP services
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- Social media networking
- Community relations
- Management interaction
- Time management
- Training and mentoring
- Sales
- Project oversight
- Hospitality
- VIP services specialist
- Resource allocation
- Reports and documentations
- Oral and written communication
- Guest room confidentiality
- Cash handling expertise
- Sales experience
- Cleaning services
- Corporate standards
- Administrative tasks
- Front desk communications
- Marketing
- Sales reports and correspondence
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Guest Concierge, 08/2019 to Current
Bethesda Health – Jennings, MO,
- Rectified volatile situations quickly through active listening and effective communication.
- Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Successfully led key projects which resulted in a high increase in clientele.
- Tracked warehouse contents continually, maintained constant awaJessicass of stock levels and performed formal inventory review.
- Planned and executed a brand new design for websites and social media accounts.
- Monitored multiple databases to keep track of all company inventory.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Served and bartended for guests for lounge events.
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
- Learned and mastered washing and drying guest‘s hair in preparation for stylist.
- Always maintained and cleaned the whole work place.
Hostess, 03/2017 to 05/2019
Healthcare Services Group – Durham, NC,
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Calculated charges, issued table checks and collected payments from customers.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Worked application to collect reservation information and communicate updates to guests.
- Inspected restrooms for cleanliness and availability of supplies 4 times per shift.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Placed reservations through phone and email into Client track, clover, and booker.
- Answered telephone to provide establishment information and take party reservations.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped to plan and execute parties for more than 400 guests, including coordinating menus and preparing tables.
- Answered customers' questions about hours, seating, current wait time and other information.
- Designed custom private function and banquet packages to accommodate groups of up to 80, including business dinners, sales presentations, club meetings, weddings and charity events.
- Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Checked menus to verify current selection availability and cleanliness.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Cashier, 08/2019 to Current
C-A-L Ranch – Prescott Valley, AZ,
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Smoothly processed incoming orders, handling over 150 transactions per day with exceptional accuracy.
- Served needs of as many as 150 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
High School Diploma: , Expected in 05/2019
Crystal River High School - Crystal River, FL
GPA:
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