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Guest Concierge Resume Example

Resume Score: 80%

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GUEST CONCIERGE
Summary

Knowledgeable and professional Receptionist/Concierge skilled in administrative support and customer service. Bringing three years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Payment processing
  • Issue resolution
  • Cash drawer balancing
  • POS systems
  • Cash counting machine operations
  • Coin counting
  • Customer order recording
  • Loss prevention
  • Credit and cash transactions
  • Cash register operation
  • Customer assistance
  • Knowledge of wine and spirits
  • Staff mentoring
  • Customer greeting
  • Product recommendations
  • Merchandise restocking
  • Cash management
  • Dining reservations
  • Promotional information
  • Event details
  • VIP services
  • Social media networking
  • Community relations
  • Management interaction
  • Time management
  • Training and mentoring
  • Sales
  • Project oversight
  • Hospitality
  • VIP services specialist
  • Resource allocation
  • Reports and documentations
  • Oral and written communication
  • Guest room confidentiality
  • Cash handling expertise
  • Sales experience
  • Cleaning services
  • Corporate standards
  • Administrative tasks
  • Front desk communications
  • Marketing
  • Sales reports and correspondence
Experience
Yai Yai | Crystal River, FloridaGuest Concierge08/2019 - Current
  • Rectified volatile situations quickly through active listening and effective communication.
  • Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
  • Successfully led key projects which resulted in a high increase in clientele.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
  • Planned and executed a brand new design for websites and social media accounts.
  • Monitored multiple databases to keep track of all company inventory.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Served and bartended for guests for lounge events.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Learned and mastered washing and drying guest‘s hair in preparation for stylist.
  • Always maintained and cleaned the whole work place.
Cody's Roadhouse | Crystal River, FloridaHostess03/2017 - 05/2019
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Calculated charges, issued table checks and collected payments from customers.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Worked application to collect reservation information and communicate updates to guests.
  • Inspected restrooms for cleanliness and availability of supplies 4 times per shift.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Placed reservations through phone and email into Client track, clover, and booker.
  • Answered telephone to provide establishment information and take party reservations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Helped to plan and execute parties for more than 400 guests, including coordinating menus and preparing tables.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Designed custom private function and banquet packages to accommodate groups of up to 80, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Checked menus to verify current selection availability and cleanliness.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Regal Entertainment | Crystal River, FloridaCashier08/2019 - Current
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Smoothly processed incoming orders, handling over 150 transactions per day with exceptional accuracy.
  • Served needs of as many as 150 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education and Training
Crystal River High School | Crystal River, FLHigh School Diploma05/2019
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Resume Overview

Companies Worked For:

  • Yai Yai
  • Cody's Roadhouse
  • Regal Entertainment

School Attended

  • Crystal River High School

Job Titles Held:

  • Guest Concierge
  • Hostess
  • Cashier

Degrees

  • High School Diploma

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Yai Yai

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