Guest Concierge Resume Example Company Name

GUEST CONCIERGE

Summary

Knowledgeable and professional Receptionist/Concierge skilled in administrative support and customer service. Bringing three years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills

Payment processing
Issue resolution
Cash drawer balancing
POS systems
Cash counting machine operations
Coin counting
Customer order recording
Loss prevention
Credit and cash transactions
Cash register operation
Customer assistance
Knowledge of wine and spirits
Staff mentoring
Customer greeting
Product recommendations
Merchandise restocking
Cash management
Dining reservations
Promotional information
Event details
VIP services

Social media networking
Community relations
Management interaction
Time management
Training and mentoring
Sales
Project oversight
Hospitality
VIP services specialist
Resource allocation
Reports and documentations
Oral and written communication
Guest room confidentiality
Cash handling expertise
Sales experience
Cleaning services
Corporate standards
Administrative tasks
Front desk communications
Marketing
Sales reports and correspondence

Experience

Company Name | City, StateGuest Concierge08/2019 - Current

Rectified volatile situations quickly through active listening and effective communication.
Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
Successfully led key projects which resulted in a high increase in clientele.
Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
Planned and executed a brand new design for websites and social media accounts.
Monitored multiple databases to keep track of all company inventory.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Served and bartended for guests for lounge events.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Learned and mastered washing and drying guest‘s hair in preparation for stylist.
Always maintained and cleaned the whole work place.

Company Name | City, StateHostess03/2017 - 05/2019

Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered phones politely and promptly, accurately recording and confirming reservations.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Calculated charges, issued table checks and collected payments from customers.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Monitored dining area to assess server capacity and accurately estimate wait times.
Worked application to collect reservation information and communicate updates to guests.
Inspected restrooms for cleanliness and availability of supplies 4 times per shift.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Placed reservations through phone and email into Client track, clover, and booker.
Answered telephone to provide establishment information and take party reservations.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Set up and decorated menu marketing boards with current specials information and drink features.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Helped to plan and execute parties for more than 400 guests, including coordinating menus and preparing tables.
Answered customers' questions about hours, seating, current wait time and other information.
Designed custom private function and banquet packages to accommodate groups of up to 80, including business dinners, sales presentations, club meetings, weddings and charity events.
Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
Tracked seated guests and available seating.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Checked menus to verify current selection availability and cleanliness.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Company Name | City, StateCashier08/2019 - Current

Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Assisted customers with account updates, new service additions and promotional offers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Smoothly processed incoming orders, handling over 150 transactions per day with exceptional accuracy.
Served needs of as many as 150 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find necessary store items.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.

Education and Training

Crystal River High School | City, StateHigh School Diploma05/2019

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Guest Concierge Resume Example

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