Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Core Strengths
Problem resolution
Self-starter
Microsoft Office
Strong organizational skills
Active listening skills
Courteous demeanor
Computer-savvy
Customer service-oriented
Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Work Experience
12/2012 to 11/2014Guest Assistance Specialist/Teacher AssistantDart Container Of Michigan | Houston, TX,
Received incoming telephone calls from guests while creating internal files assisting with their feedback, and or request in a timely manner to ensure loyalty to our hotels.
Provided immediate resolution to guest's complaints and reservation issues by working with hotel Managers, Reservation Agents and other Corporate Team Members.
Assisted guest and members with booking reservations at different Hilton Brand Hotels
Processed email complaints, compliments, and request through our KANA system
Assisted Trainer with preparing class material, while keeping track of attendance and time cards
Monitored and grade the quality of work material, as well as assign role plays
Conduct virtual training on the Standards and Values of Hilton, and qualities of customer service
05/2011 to 03/2012Clerical AssistantReal Alloy | Rockcreek, OH,
Maintained Classified and unclassified Military records
Reconciled processed work by verifying entries and comparing system reports to balances.
Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
Received and placed orders to vendors for food and alcohol while keeping track of the inventory
Accomplished accounting and organization missions by completing training and refresher courses
Processed payments for Club Rentals while scheduling reservations and maintaining Rental contracts
Made daily deposit to accounting and entered sales into them system
Other duties included catering, bingo, security and inspections of our facilities
01/2011 to 05/2011Accounts receivable/BuyerCdr Maguire | Tallahassee, FL,
Received and entered orders for medical supplies, while verifying that the quantity and price matched the product.
Placed orders for medical supplies and furniture by phone, computer, and fax
Tracked orders for the hospitals
Confirmed everything was placed, entered, and delivered to the hospitals liking
10/2009 to 12/2010Lead Help Desk AnalystCity Tele Coin | City, STATE,
Supervised a team of 10 with handling upset customers and general problems and concerns.
Received inbound calls from customers in different states interested in setting up prepaid accounts to speak with their loved ones that are incarcerated.
Made outbound calls for inmates that are trying to get in touch with their friends and family.
Assisted customers in person with setting up the accounts and making payments.
Received money grams, western unions, and money orders for payments to be added to accounts.
Balanced paper work and money at the end of the shift.
02/2007 to 08/2007Customer Service RepresentativePromissor Laurel | City, STATE,
Received inbound calls from candidates in the United States in reference to receiving state license for their business.
Schedule Reservations while informing candidates of the information they will need as well as keeping a professional tone and quality service.
Input candidate's information accurately into the computer for their reservation and payment.
02/2005 to 01/2007Data Entry ClerkSBA | City, STATE,
Received mail and inbound calls from Hurricane Katrina Victims in reference to their loan applications.
Assisted the clients with their applications based credit history, debt consolidation and their loan amount.
Entered all completed applications in the system for verification.
Educational Background
Expected in 2003High School Diploma | Grand Prairie High School, Grand Prairie, TexasGPA:
Grand Prairie High Grand Prairie, Texas Aug 1999-May 2003 High School Diploma
4.0 GPA
Skills
Training, Customer Service, Receptionist, Accounts And Payments, Clerk, Clients, Data Entry, Class, Kana, Telephone, Virtual Learning, Virtual Training, Help Desk, Outbound Calls, The Accounts, Accounting, Clerical, Contracts, Inspections, Inventory, Invoice, Sales, Scheduling, Security, Customer Service Representative, 45 Wpm, Access, Computer Data Entry, Excel, Microsoft Windows, Poised, Powerpoint, 10key, Word, Accounts Receivable, Buyer, Buying/procurement
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