Guest Assistance Specialist/Teacher Assistant Resume Example Hilton Worldwide Corporate Office Dallas

GUEST ASSISTANCE SPECIALIST/TEACHER ASSISTANT

Career Overview

Tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Core Strengths

Problem resolution
Self-starter
Microsoft Office
Strong organizational skills

Active listening skills
Courteous demeanor
Computer-savvy
Customer service-oriented

Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Work Experience

Guest Assistance Specialist/Teacher Assistant
December 2012 to November 2014Hilton Worldwide Corporate Office Dallas － Dallas, Texas

Received incoming telephone calls from guests while creating internal files assisting with their feedback, and or request in a timely manner to ensure loyalty to our hotels.
Provided immediate resolution to guest's complaints and reservation issues by working with hotel Managers, Reservation Agents and other Corporate Team Members.
Assisted guest and members with booking reservations at different Hilton Brand Hotels
Processed email complaints, compliments, and request through our KANA system
Assisted Trainer with preparing class material, while keeping track of attendance and time cards
Monitored and grade the quality of work material, as well as assign role plays
Conduct virtual training on the Standards and Values of Hilton, and qualities of customer service

Clerical Assistant
June 2011 to April 2012USAF Joint Military Base JBER － Anchorage, AK

Maintained Classified and unclassified Military records
Reconciled processed work by verifying entries and comparing system reports to balances.
Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
Received and placed orders to vendors for food and alcohol while keeping track of the inventory
Accomplished accounting and organization missions by completing training and refresher courses
Processed payments for Club Rentals while scheduling reservations and maintaining Rental contracts
Made daily deposit to accounting and entered sales into them system
Other duties included catering, bingo, security and inspections of our facilities

Accounts receivable/Buyer
January 2011 to May 2011Willis Knighton Medical Center Shreveport － Shreveport, Louisiana

Received and entered orders for medical supplies, while verifying that the quantity and price matched the product.
Placed orders for medical supplies and furniture by phone, computer, and fax
Tracked orders for the hospitals
Confirmed everything was placed, entered, and delivered to the hospitals liking

Lead Help Desk Analyst
October 2009 to December 2010City Tele Coin － Bossier City, Louisiana

Supervised a team of 10 with handling upset customers and general problems and concerns.
Received inbound calls from customers in different states interested in setting up prepaid accounts to speak with their loved ones that are incarcerated.
Made outbound calls for inmates that are trying to get in touch with their friends and family.
Assisted customers in person with setting up the accounts and making payments.
Received money grams, western unions, and money orders for payments to be added to accounts.
Balanced paper work and money at the end of the shift.

Customer Service Representative
February 2007 to August 2007Promissor Laurel － Laurel, Maryland

Received inbound calls from candidates in the United States in reference to receiving state license for their business.
Schedule Reservations while informing candidates of the information they will need as well as keeping a professional tone and quality service.
Input candidate's information accurately into the computer for their reservation and payment.

Data Entry Clerk
February 2005 to January 2007SBA － Fort Worth, Texas

Received mail and inbound calls from Hurricane Katrina Victims in reference to their loan applications.
Assisted the clients with their applications based credit history, debt consolidation and their loan amount.
Entered all completed applications in the system for verification.

Educational Background

High School Diploma : 2003Grand Prairie High School － Grand Prairie, Texas, US

Grand Prairie High Grand Prairie, Texas Aug 1999-May 2003 High School Diploma

4.0 GPA

Skills

Training, Customer Service, Receptionist, Accounts And Payments, Clerk, Clients, Data Entry, Class, Kana, Telephone, Virtual Learning, Virtual Training, Help Desk, Outbound Calls, The Accounts, Accounting, Clerical, Contracts, Inspections, Inventory, Invoice, Sales, Scheduling, Security, Customer Service Representative, 45 Wpm, Access, Computer Data Entry, Excel, Microsoft Windows, Poised, Powerpoint, 10key, Word, Accounts Receivable, Buyer, Buying/procurement

Professional and friendly

Resume Overview

Companies Worked For:

Hilton Worldwide Corporate Office Dallas
USAF Joint Military Base JBER
Willis Knighton Medical Center Shreveport
City Tele Coin
Promissor Laurel
SBA

School Attended

Grand Prairie High School

Job Titles Held:

Guest Assistance Specialist/Teacher Assistant
Clerical Assistant
Accounts receivable/Buyer
Lead Help Desk Analyst
Customer Service Representative
Data Entry Clerk

Degrees

High School Diploma : 2003

Guest Assistance Specialist/Teacher Assistant Resume Example

Resume Score: 90%

Resume Overview

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