Enthusiastic Customer Service Representative seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.
Highlights
Exceptional telephone etiquette
Patient and diligent
MS Office proficiency
Accomplished with mobile devices
Detail oriented
Customer Service oriented
Very dependable
Quick learner
Education
ABAC Regional Poice AcadamyTifton, GAExpected in 2000 ā āPost Certified Law Enforcement Certificate:Basic Law Enforcement Training - GPA:
Palmyra Jr/Sr High SchoolPalmyra , NEExpected in 1993 ā āHigh School Diploma:Basic/General Studies - GPA:
Experience
Grimaldi's - GSC ( Guest Service Coordinator) Scottsdale, AZ, 04/2015 - CurrentResolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Referred difficult issues to upper management while maintaining positive rapport with customer. Developed and maintained positive customer relationships. Reported important problems to management.
Variety Wholesalers - General Manager City, STATE, 06/2013 - 04/2015 Identified opportunities to upsell product and services. Assisted in process refinement to improve customer service and support. Maintained records, logs and the lifecycle of work requests. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions.Managed a team of 25 employees through leadership and training. Ordered products and services as needed to maintain increasing sales. Maintained inventories and shrink percentages within the company guidelines for max bonuses.
West At Home - Work at home Call Center Tech for QVC City, STATE, 2009 - 05/2009Answered routed calls for purchases from QVC. Strict script adherence for timely and professional calls. Maintained professional demeanor with customers regarding their credit card accounts and orders. Handled calls for returns.Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Helped customers track and ship packages, responding to an average of 60 calls per day.
City Of Montezuma - Sergeant of Patrol City, STATE, 02/2003 - 08/2011Enforced and uphled the laws of the state of Georgia and the City of Montezuma. Promoted to Field Training Officer in 2006. Domestic Violence Investigator. Wrote citations and detailed reports with brevity and clear detail of the calls for service. Made arrests and processed the accused according the laws of the state. Maintained vehicle service logs and repair orders. Supervised the squad on details, paperwork, evidence submission and reporting. Promoted to Sergeant in 2007.
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