LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Enthusiastic Customer Service Representative seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.
Highlights
  • Exceptional telephone etiquette
  • Patient and diligent
  • MS Office proficiency
  • Accomplished with mobile devices
  • Detail oriented
  • Customer Service oriented
  • Very dependable
  • Quick learner 
Education
ABAC Regional Poice Acadamy Tifton, GA Expected in 2000 Post Certified Law Enforcement Certificate : Basic Law Enforcement Training - GPA :
Palmyra Jr/Sr High School Palmyra , NE Expected in 1993 High School Diploma : Basic/General Studies - GPA :
Experience
Grimaldi's - GSC ( Guest Service Coordinator)
Scottsdale, AZ, 04/2015 - Current
Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Referred difficult issues to upper management while maintaining positive rapport with customer. Developed and maintained positive customer relationships. Reported important problems to management.
Variety Wholesalers - General Manager
City, STATE, 06/2013 - 04/2015

Identified opportunities to upsell product and services. Assisted in process refinement to improve customer service and support. Maintained records, logs and the lifecycle of work requests. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions.Managed a team of 25 employees through leadership and training. Ordered products and services as needed to maintain increasing sales. Maintained inventories and shrink percentages within the company guidelines for max bonuses. 
West At Home - Work at home Call Center Tech for QVC
City, STATE, 2009 - 05/2009
Answered routed calls for purchases from QVC. Strict script adherence for timely and professional calls. Maintained professional demeanor with customers regarding their credit card accounts and orders. Handled calls for returns.Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Helped customers track and ship packages, responding to an average of 60 calls per day.  
City Of Montezuma - Sergeant of Patrol
City, STATE, 02/2003 - 08/2011
Enforced and uphled the laws of the state of Georgia and the City of Montezuma. Promoted to Field Training Officer in 2006. Domestic Violence Investigator. Wrote citations and detailed reports with brevity and clear detail of the calls for service. Made arrests and processed the accused according the laws of the state. Maintained vehicle service logs and repair orders. Supervised the squad on details, paperwork, evidence submission and reporting. Promoted to Sergeant in 2007.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • ABAC Regional Poice Acadamy
  • Palmyra Jr/Sr High School

Job Titles Held:

  • GSC ( Guest Service Coordinator)
  • General Manager
  • Work at home Call Center Tech for QVC
  • Sergeant of Patrol

Degrees

  • Post Certified Law Enforcement Certificate
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: