Gsa Guest Service Agent Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Proactive guest service professional at Swissport team in a GSA role. Solid foundation of hospitality experience and guest service satisfaction shown through 5 years in related roles. Friendly guest service professional of 5 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in multiple roles with training guest resolutions.

Hardworking Managing Cosmetologist 25+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Customer and client relations
  • Multi-line Telephone Systems
  • Mail handling
  • Telephone skills
  • Professional demeanor
  • Security awareness
Work History
04/2017 to Current
GSA Guest Service Agent Highgate Senior Living Temecula, CA,
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained energy and enthusiasm in fast-paced environment
  • Resolved problems, improved operations and provided exceptional service
03/2002 to Current
Managing Cosmetologist Shulons Personal Touch Hair Salon City, STATE,
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
  • Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered
  • Offered exceptional service and support to walk-in for more than 19 years.
02/2016 to 10/2016
Receptionist Cleve City, STATE,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Kept reception area clean and neat to give visitors positive first impression
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Maintained building security by monitoring logbook and issuing visitor badges
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Answered over 25 phone calls promptly and directed incoming calls to correct offices.
Expected in 08/2017
GSA (Guest Service Agent): Customer Service Management
Swissport USA Training - 4501 Highway 360 Ft Worth, TX,
Expected in 08/2016
No Degree: Patient Billing, Appointment Scheduling
Cleveland Clinic Training Center - Beachwood, OH,
Expected in 06/1997
Managing Cosmetologist: Cosmetology
Vogue & Charmaine Beauty Academy Cleveland Ohio - 13238 Cedar Rd, Cleveland Heights , Ohio 44118,
Expected in 06/1990
High School Diploma:
East High School , Cleveland Ohio - 1349 East 79th Street Cleve Ohio,

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Swissport USA Training
  • Cleveland Clinic Training Center
  • Vogue & Charmaine Beauty Academy Cleveland Ohio
  • East High School , Cleveland Ohio
Job Titles Held:
  • GSA Guest Service Agent
  • Managing Cosmetologist
  • Receptionist
  • GSA (Guest Service Agent)
  • No Degree
  • Managing Cosmetologist
  • High School Diploma

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