Grocery Stocker Resume Example
Seasoned customer service associate who loves to gain new skills and experiences. Excellent ability to build and keep positive relationships with customers, maintain professional appearance and uphold a strong public image. I am a very knowledgeable and tech-savvy individual with in-depth knowledge of Microsoft and Quickbooks. I feel personally involved with every customer I have ever helped because I am more than a customer service associate in any work environment. I am a friend, a listener, a therapist, anything the customer needs to be happy, satisfied, and/or content with their choices. I am not only passionate about business success and supporting company staff, but also talented at supporting and fulfilling customer needs.
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- Removed outdated and overripe items from stock to eliminate health risks.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Assisted customers based on currently available product, promotional and policy information.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Helped customers complete purchases, including processing payments and bagging items.
- Notified maintenance immediately of any spills or issues, enabling quick clean-up and remediation.
- Monitored available products and suggested items to reorder.
- Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
- Provided friendly and knowledgeable service to all guests.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Read weekly sales inserts and monitored price changes.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Trained new employees in cashiering procedures, offering assistance in resolving customer's issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Coordinated seasonal and promotional marketing collateral, including executing signing packages.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Completed price changes and maintained proper signage for product displays.
- Analyzed price relationships between products to formulate best pricing strategies for each offering.
- Maintained accurate inventory data by identifying and correcting pricing discrepancies.
- Analyzed competitive landscape for product categories to assess current pricing strategies and adjust offerings.
- Used internal revenue, profit and inventory trends to guide forward-thinking pricing decisions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- 3.8 GPA
Achieved my first part of my associates, level 1 bookkeeping, after my first year of college.
- Dean's List Honoree 2nd Semester Spring of 2020
- Justin and Eula Mae Roper Memorial Scholarship Recipient
As of July of 2020, I still have two more semesters at Blue Ridge Community College until I receive my Associates in Accounting.
My hobbies when I am not at work or working towards my degree include the following:
- Hiking
- Reading
- Video games
- Spending time with my loved ones
- Playing with my animals
- Cooking
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Resume Overview
School Attended
- Hendersonville High School
- Blue Ridge Community College
Job Titles Held:
- Grocery Stocker
- Cashier
- Scanning Coordinator
Degrees
- High School Diploma
Level 1 Bookkeeping in Accounting
Associate of Science in Accounting
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