Highly enthusiastic customer service professional with ten years client interface experience.
Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
Created new processes and systems for increasing customer service satisfaction.Trained 20 new employees.Developed highly empathetic client relationships and earned reputation for exceeding customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.Guaranteed positive customer experiences and resolved all customer complaints.
Recognized as Employee of the Month. Received over 1000 thank you cards from patients and/or their family members These cards were reviewed by the CEO of the hospital before being presented to me.Volunteered for multiple community functions sponsored by the hospital.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed the day-to-day calendar for the physicians.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.
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