Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Creative problem solver
Exceptional communication skills
Strong client relations
Proficient in cash management
Strategic sales knowledge
Credit card processing
Local/state health laws knowledge
Training development aptitude
05/2015 to Current
GreeterCruz Thru Express Carwash – 2619 Mount Vernon Ave.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered an average of 5 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Routinely answered customer questions regarding merchandise and pricing.
Encouraged development of new cashiers with positive reinforcement.
High School Diploma: UEI College - 3737 Rosedale Hwy
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Achieved highest number of new credit accounts opened within one-month period.