Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly qualified Process Trainer adept at showing technical leadership and developing training company-wide training courses. Motivated and engaging leader with unsurpassed work ethic and passion for driving performance improvements. Seeking to apply 42 years of 45 experience to a challenging new position.

Skills
  • Product use
  • Training design
  • Instructional techniques
  • Training manuals and materials
  • Orientation procedures
  • Product development
  • Team-building activities
  • Classroom experience
  • Training program development
Experience
01/1997 to 04/2021 Global Trainer Customer Service Lineage Logistics | Denison, TX,
  • Offered all levels of training to diverse personnel via variety of instructional methods.
  • Gathered and organized training materials to support program objectives.
  • Collaborated with other departments to maintain current knowledge of training needs.
  • Created and implemented training programs to fill requirements.
  • Explained goals and expectations required of trainees.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
01/1986 to 03/2004 Owner/Operator Savvy Studio For Hair And Spa | City, STATE,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
03/1985 to 04/1997 Aria Supervisor Mcdonalds Copraition | City, STATE,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce theimpact on business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 1200 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Developed position rotation to support continuous improvement and operator development.
  • Created training manual for employees to use as reference guide.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired, and trained new employees, including monitoring and review of individual performance.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Identified business issues, creating customized solutions for individual problems.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Met with each associate to establish realistic monthly sales goals.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Interacted with prospects and customers at various events, including trade shows, seminars, and workshops.
Education and Training
Expected in 01/1976 Associate of Arts | Engineering Mechanics Poiytechnic, Iran-tehran, GPA:
Expected in 02/1978 GED | Flight Services College, Iran -tehran, GPA:
Expected in 03/1990 GED | HU UNIVERSITY, Chicago, IL, GPA:
Expected in 08/2005 | UNITED AIRLINE , Chicago, IL, GPA:

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Resume Overview

School Attended

  • Poiytechnic
  • Flight Services College
  • HU UNIVERSITY
  • UNITED AIRLINE

Job Titles Held:

  • Global Trainer Customer Service
  • Owner/Operator
  • Aria Supervisor

Degrees

  • Associate of Arts
  • GED
  • GED

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