global security operations center operator resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Methodical law enforcement official with 7 years' experience in enforcing state and federal laws and city codes according to departmental policies, procedures and regulations. Proven skills in leadership and strong moral character with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Eager to apply abilities to a new dynamic position. Willing to obtain a career within my chosen field that will challenge me and allow me to use my education, skills, and past experiences in a way that is mutually beneficial to both myself and the agency and allow future growth and advancement.

  • Leadership
  • Field Training Officer (FTO)
  • Collaborative Teamplayer
  • Crisis Hostage Negotiator
  • Crisis Intervention Officer
  • Advanced Interviews and Interrogation Skills
  • Patrol procedures
  • Crime scene processing
  • Defensive driving training
  • Fingerprinting
  • CPR/First Aid certified
  • Undercover (narcotics) operations
  • Planning and coordination
  • Calm under pressure
  • Surveillance and covert operations
  • Project organization
  • Supervision
  • MS Office and other useful law enforcement systems
  • Report writing
  • Access systems and patrol
  • Windows XP proficiency
  • Dispatch
  • CCTV Monitoring
  • Safety and security regulations
  • Surveillance
Work History
Global Security Operations Center Operator, 11/2020 - Current
G4s Bay City, MI,
  • Execute all aspects of the day to day functions of the Global Security Operations Center
  • Execute protocols and communicate at all levels across the globe to employees and security team members as needed
  • Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed; initiate mass communication notifications as required; notify leadership of events effecting business operations and employees
  • Monitor Closed Circuit Television (CCTV) network systems, review video as necessary
  • Utilize and execute checklists, protocols and phone listings to effectively manage global incidents and make applicable notifications
  • Monitor travel safety and security of company's employees
  • Investigate alarms responding by sending patrols or alerting fire services or police as needed
  • Able to operate in stressful situations while managing escalated calls
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Senior Police Officer / Field Training Officer / Certified Hostage Negotiator, 05/2017 - 08/2020
Tybee Island Police Department City, STATE,

May 30th, 2017 – August 4th, 2020 (40+ Hours a Week) / Patrol Division / Beach Division

  • Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents.
  • Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Sustained safety protocol and monitored proper, cost-effective and safe handling usage of equipment, weapons and materials.
  • Verified and authenticated validity and admissibility of evidence and preserved integrity for court proceedings.
  • Performed comprehensive searches of people and property to identify controlled substances or contraband.
  • Directed traffic during emergency and congested situations to promote public safety and facilitate vehicular flow.
  • Investigated criminal and traffic offenses.
  • Prepared cases for trial and appeared and testified in court as witness.
  • Investigated vehicular or roadway-related accidents, assisting persons involved and notifying additional authorities as necessary.
  • Issued warnings and citations for traffic violations.
  • Assisted local and federal agencies in criminal investigations.
  • Responded to civil unrest, search and rescue operations.
  • Conducted high-speed vehicle pursuits to apprehend criminal suspects.
  • Diffused tense situations by remaining calm.
  • Apprehended suspects, prepared case reports, and testified in courtroom hearings.
  • Responded to and investigated security and burglar alarms.
  • Wrote reports on arrests made, activities performed and unusual incidents observed.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Reviewed and evaluated evidence to determine validity and admissibility for court hearings.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Served active warrants and subpoenas.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
  • Wrote detailed arrest and accident reports.
  • Apprehended suspects, prepared case reports, and testified in courtroom hearings.
  • Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Actively patrolled assigned areas to prevent and detect roadway crimes.
  • Apprehended offenders and conducted interviews and interrogations.
Corporal / Deputy Sheriff, 11/2013 - 02/2017

(40+ Hours a Week). Certified Jailer. Certified PO.S.T. Peace Officer for the State of Georgia.

  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
  • Maintained safe and secure environments for court proceedings over.
  • Observed conduct of inmates and protected from dangers.
  • Issued clothing, bedding, and other authorized items to inmates.
  • Used weapons and physical force to maintain order and discipline among prisoners.
  • Monitored behavior of inmates to prevent escape attempts, crime and other dangerous activities.
  • Inspected all incoming and outgoing mail for contraband.
  • Led grid searches to locate and confiscate potential harmful items and contraband.
  • Used chemical agents, hand restraints and verbal commands to restrain unruly inmates.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions to prevent unruly behavior and escapes.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Searched prisoners cells and belongs for contraband and weapons.
  • Inspected cells and conducted random searches of common areas.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Provided disciplinary action when needed.
  • Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
High School Diploma: , Expected in 06/2011
Hershel V. Jenkins High School - 1800 East Derenne Avenue 100 Montgomery St. 10th Floor,
Status -
Associate of Science: Criminal Justice, Expected in 06/2020
Reinhardt University - Waleska, GA
Status -
Additional Information


. Given the “Spotlight Employee of Savannah Georgia” Award by the Travel Host magazine for two months back in 2011.

. Member of the Chatham County Sheriff’s Office Honor Guard.

. Certified Electronic Search Specialist for Project Lifesaver.

. Certificate of Appreciation for perfect attendance in Unit 3. (05-27-2014)

. Certificate of Appreciation for punctuality in Unit 3. (02-06-2015)

. Facility Training Officer Certification Course. (03-18/19-2015)

. Hazardous Materials Awareness.

. Emergency Vehicle Operations

. Baton Familiarization.

. Oleoresin Capsicum Familiarization.

. Alco-Sensor FST.

. Security and Integrity.

. Awareness Statement.

. Promotion to Corporal / Transport Unit on (07-11-2016)

. Taser X26P Certified.

. Emergency Vehicle Safety.

. Evidence Collection and Preservation

. Elder Abuse

. Electric and Hybrid Vehicle Safety for First Responders

. Transporting Prisoners

. Dealing with the mentally ill or Persons with Diminished Capacity

. Commercial Sexual Exploitation of Children

. Carrying and Possessing of Weapons

. Criminal Procedure

. Domestic Violence

. Use of Deadly Force

. Excited Delirium and In Custody Deaths

. Gang Awareness

. Juvenile Offenders

. Legislative and Case Law Update (2013)

. Traffic Incident Management for First Responders

. Privacy, Civil Rights, and Suspicious Activity Reporting

. Communication Best Practices

. Stop the Stalker

. FEMA (Introduction to the Incident Command System)


. Shotgun Certified

. Gun and Crime Reduction

. Prosecuting Attorney’s Council Training

. Radar Operator

. Narcan Training

. Computer Aided Dispatch (CAD)

. Highway Vehicle Stops and the Drug Trafficker – Patrol

. Highway Vehicle Stops and the Drug Trafficker – Advanced

. Certificate of Appreciation / TIPD on August 2018

. Basic Undercover Narcotics Tactics (40hrs)

. RADAR Certified on November 2017

. Family Violence First Responder

. Search Warrants and Affidavits: Advanced

. Traffic Law: Advanced

. Interviews and Interrogations

. Speed Detection Operator Certified November 2018

. ASIST/ Applied Suicide Intervention Skills Training

. National TIM Responder Training

. Hostage Negotiation/Crisis Training (40HRS)

. CIT (Crisis Intervention Team) Certified May 2019

. Field Training Officer Certified

. Eyewitness ID

. Suspicious Activity / Civil Liberties

. Mentally Ill/ Diminished Capacity

. De-Escalation Techniques

. Verbal Defense and Influence

. Judgmental Simulator Training

. Response to Domestic Violence Calls

. Interviews and Interrogations

. Verbal Defense and Influence

. LIDAR certified 11/19/18

. Hostage Negotiations (40hrs)

. Traffic Incident Management Enhancement

. Hostage Negotiations Training (Port Wentworth, GA)

. Defense Driving / National Safety Council

. Child Passenger Safety Seat Technician (24hrs)

. First Responder (40hrs)

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Resume Overview

School Attended

  • Hershel V. Jenkins High School
  • Reinhardt University

Job Titles Held:

  • Global Security Operations Center Operator
  • Senior Police Officer / Field Training Officer / Certified Hostage Negotiator
  • Corporal / Deputy Sheriff


  • High School Diploma
  • Associate of Science

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