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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Security Leader with 15+ years of experience managing multiple Global Security Operation Centers (GSOC), Explosive Detection and Narcotic K-9 Teams, TSA Certified Cargo Screening Program (CCSP), Large Events, and Fixed Site protection. Leads, maintains and improves operations and functions of security department while effectively managing crises in fast-paced environment. Thorough knowledge of advanced security systems, computerized access control and security-related legislation and regulation.

Skills
  • Budget knowledge
  • Excellent interpersonal skills
  • Performance tracking proficiency
  • Strategic Planning
  • Staff Management
  • Change Management
  • Business administration
  • Safety and security regulations
  • Security resource allocation
  • Company risk management
  • Emergency Response
  • Relationship development
  • Operational improvement
  • Problem resolution
  • Large Events Management
  • Calm under high stress situations
Education
American Public University Charles Town, WV Expected in 05/2021 MBA : IT Management - GPA :
University of Phoenix Gardena, CA Expected in 2017 B.A : Business Administration - GPA :
John Glenn High School Norwalk, CA Expected in 1999 : - GPA :
Work History
General Atomics - Global Security Operations Center Manager/ Sr. Security Analyst
Brownsboro, AL, 04/2018 - Current
  • Responsible for the physical security and proprietary systems of all enterprise global locations and its subsidiaries.
  • Lead the security division in the absence of the Director of Security.
  • Established an enterprise wide building security standard.
  • Developed and executed multiple RFP’s for various projects such as an, enterprise wide video management system (Avigilon), access control system integration (Lenel), security access audit program (to ensure compliance with SEC and GDPR) and a national guard contract.
  • Evaluated the overall security operations, including the security systems integrator contract and reduced operational cost by 33% in the first year, all while improving vendor utilization and improving the customer service satisfaction from all divisions and subsidiaries.
  • Manage the daily operations of the GSOC Implemented a new mass communications system and streamlined all processes of the GSOC.
  • Conducted security site surveys and partnered with cyber security on red team drills throughout the globe.
  • Present to executives on on-going initiatives, capital projects, and budget.
  • Developed a 10 year budget plan that was approved to maintain and replace end of life equipment at all facilities, while also developing an extensive preventive maintenance schedule for all CCTV and access control equipment.
  • Worked closely with real estate and facilities to ensure building security standards are maintained and enforced on all construction and new building acquisitions, to include TI’s.
  • Developed a Travel Safety program that provides all employees with an intelligence brief, travel safety training, and partnered with a third party organization to extract employees for health or/and security issues from anywhere around the world.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Contributed system roadmapping, design and launch services to address information vulnerability.
Southern California Edison - Security Specialist II
City, STATE, 01/2015 - 04/2018
  • Created standard operating procedures for the Edison Security Operations Center (ESOC) Operators and Security Specialist.
  • Created specs for the newly designed primary ESOC to include technology and ergo requirements.
  • Established User Acceptance Testing (UAT) standards for both the primary and secondary ESOC’s Responsible for the monitoring and response of a 50,000+ sq.
  • Mile territory that consists of 59 NERC CIP impacted sites and 140+ mixture of Service Centers, Office Buildings, and Warehouses.
  • Designed and implemented multiple databases for the ESOC such as, a Daily Activity Report (DAR), NERC DAR, Dark Post, Cold Start, Security Technical Break Fix, Shift Pass-On forum, Vendor On/Off Board Tracker.
  • I was able to understand the vision and goals of senior management and developed these databases to take the place of an antiquated and unsupported system.
  • As well as various hand written reporting that were previously utilized.
  • Responsible for oversight of a $35M annual security vendor contract, with an officer force of approximately 400+ Officers.
  • Partnered with the security compliance team and designed specialized NERC reports that were requested by senior management to ensure proper documentation for the various audits that the Corporate Security department was subject too by regulator entities.
  • Identified as a Subject Matter Expert (SME) by senior management to represent the Corporate Security Department on all audits and represent the company on all physical security compliance matters.
  • Conducted physical security site surveys and made recommendations for security technology upgrades to improve monitoring efficacy and site hardening.
  • Developed multiple metrics to assist Senior Management in making strategic operational decisions to be proposed to executive leadership.
  • Well versed in CCure, Lenel, NiceVision, RapidEye, Avigilon, Genetec, MS Office Suite, SharePoint, ESRI, EverBridge, and many more industry utilized systems.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
J. Paul Getty Trust - Security Control Room/ Operations Supervisor
City, STATE, 11/2005 - 12/2014
  • Responsible for the daily operations of multiple sites throughout Southern California, with a Security Staff of 250+ officers and 19 Security Operation Center (SOC) Operators.
  • Directly responsible for ongoing operations and staffing at two SOC locations.
  • Developed a comprehensive training program for SOC Operators.
  • Streamlined activity, incident, and routine activity documentation by successfully selecting and implementing a department wide incident management system that was utilized by the Security, Was the project lead on various security capital projects, along with other emergent projects that were awarded.
  • Projects ranged from $500,000 to $12.2M dollars.
  • Partnered with local and Federal agencies when high profile guest visited Getty properties.
  • Worked closely with the advance teams and assisted with the emergency egress planning.
  • Conducted risk assessments and developed standardized procedures to ensure consistence at all sites.
  • Appointed as the liaison between Security and all Departments at the J.
  • Paul Getty Trust for the Emergency Contacts program.
  • Was in frequent contact with the executive team to ensure that the vision and mission of the emergency contact program were being fulfilled.
  • Trained Security and Non-Security Staff in Guest Services, Crisis Prevention Institute (CPI) modules such as, Foundation Course, VRP I, VRP II, Workplace Violence, and other various programs.
Disney - Security Lead/ Explosive Detection K-9 Handler
City, STATE, 02/1999 - 11/2005
  • Responsible for conducting and coordinating sweeps of critical areas at the resort.
  • Supervised the CCTV Operators, K9 Handlers and various security teams throughout the resort.
  • Lead during large events such as, New Years, 4th of July, and World Series.
  • Provided world class Guest Service to guest from around the world staying at the Resort.
  • Trained with local and Federal Law Enforcement on a weekly basis to keep K9 training up to date.
  • Implemented a more efficient way of responding to incidents in the parking lots and Downtown Disney by strategically deploying officers and utilizing technology.
Accomplishments
  • In 15+ years I have led and managed a variety of security teams such as, multiple Global Security Operation Centers (GSOC), Explosive Detection and Narcotic K-9 Teams, TSA Certified Cargo Screening Program (CCSP), and Fixed Site protection.
  • Designated subject matter expert (SME) security system design, information security, security auditor, security policy, and security site assessments.
  • I have designed and developed a variety of training programs, security polices for global operations, and database applications to meet the needs and goals of multiple Fortune 500 Companies.
  • I have also managed various vendor contracts in excess of $30M and managed various projects ranging from $10,000-$12.2M.
  • Recognized by peers as being an exceptional team leader.
  • Handcuffing Techniques Blue Water Protective Services License HCU20140819-04 OSHA Hazardous Waste and Emergency Response Environmental Training and Compliance (ETAC) Incident Command System FEMA First Responder Awareness Cal OES Governor's Office of Emergency Management License OR476523 CCSP TSA OPSEC for Control Systems US Department of Homeland Security CPI- VRPI, VRPII, Trainer Crisis Prevention Institute.

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Resume Overview

School Attended

  • American Public University
  • University of Phoenix
  • John Glenn High School

Job Titles Held:

  • Global Security Operations Center Manager/ Sr. Security Analyst
  • Security Specialist II
  • Security Control Room/ Operations Supervisor
  • Security Lead/ Explosive Detection K-9 Handler

Degrees

  • MBA
  • B.A

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