Geek Squad Consultation Agent resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Customer service focused Technical Support Specialist with 3 years career experience in help desk environment. Highly adept in system analysis diagnostics and troubleshooting and confident resolution. Exhibits excellent people and problem-solving skills. Works well in team environments and displays strong work ethic.
Core Qualifications
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • MAC and PC expert
  • DHCP/DNS Ethernet and Firewall proficient
  • Strong ActiveX troubleshooting skills
  • Microsoft Certified Solutions Associate (MCSA) Certificate
  • LAN aptitude
  • Knowledge of F-Secure Antivirus
  • Proficient in AVG, Printers, PC Security systems
  • Accomplished with mobile devices
  • Best Buy Achievers Award
  • Apple Certified Portable Technician (ACPT)
  • Apple Certified Pro: [Name of Apple Software]
  • Apple Certified Support Professional (ACSP)
2014 to Current Geek Squad Consultation Agent Best Buy | Hurst, TX,
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Trained new employees and explained protocols clearly and efficiently.
  • Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Reviewed support cases for technical and troubleshooting accuracy.
  • Identified opportunities to upsell product and services.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs.
  • Gathered customer and technology information to determine technical support level.
  • Assisted team members and provide support and solutions to customer queries to meet company objectives.
  • Maintained updated knowledge of company products and services to better provided customer support and service solutions.
  • Preformed diagnostic resolution with PC & MAC operating systems dating from 2007.
10/2012 to 01/2014 Sales Associate Cedarhurst Senior Living | , ,
  • Best Buy Assisted in large volume customer service, including: greeting, identifying electronic needs, and providing best end to end home theater solution.
  • Received several positive comment cards submitted by customers.
  • Processed customer purchases, returns, and exchanges as a cashier.
  • Daily inventory using Telxon scanners, restocking, and down sticking of product.
  • Proactively addresses customer issues and complaints, while effectively communicating technical issues to managers.
01/2012 to 10/2012 Stockroom Associate Ameripride Services, Inc. | , ,
  • Greeted customers and determined their needs and wants, while assisting sales associates.
  • Expedited stock to customers on sales floor organized and maintained stock room.
  • Operated as sales attendant and cashier during high-volume of.
Expected in | General Education American River Community College, Sacramento, CA GPA:
Apple, cashier, CA, Conflict Resolution, addresses customer issues, clients, customer support and service, Customer Service, customer support, Help Desk, inventory, MAC, managing, Communicator, Operating systems, Quality Assurance, Sales, scanners, Software Testing, Proficient in Spanish, System Analysis, technical support, technical support, troubleshooting

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Resume Overview

School Attended

  • American River Community College

Job Titles Held:

  • Geek Squad Consultation Agent
  • Sales Associate
  • Stockroom Associate


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