Dedicated student with experience in retail sales and technical support, situational assessments, conflict resolution and exceptional communication looking to provide leadership and guidance in a Community Assistant Role.
Skills
Experience de-escalating client issues and conflict resolution.
Highly dependable
Able to adapt to challenge and change
Apple Certified iOS Repair Technician
Intel Certified Retail Expert
Calm under pressure
Excellent listener
Education
Bachelor of Science: Nanoscale Engineering,
Class of 2020 SUNY Polytechnic Institute Colleges of Nanoscale Science and Engineering - Albany,
NY
3.55/4.0 GPA
Undergraduate Student Government at Albany Freshman Representative
CNSE Presidential Scholarship Recipient
Student Member - IEEE
High School Diploma: Class of 2016 Red Hook High School - Red Hook,
NY
Top 15% of class
93.42/100.00 GPA
NYSPHSAA Scholar Athlete 2014-2016
National Honor Society 2015-2016
New York Regents Scholarships for Academic Excellence Recipient
Work History
Geek Squad Consultation Agent, 08/2016
to Current Best Buy Stores L.P. – Albany,
NY
Engage with clients to provide solutions aligning with their definition of fix.
Greet clients and perform consultations with unit drop-offs to determine level of service required.
Demonstrate repairs to clients on pickup.
Perform client education on aspects of technology in terms they can understand.
Use de-escalation and conflict resolution skills to develop understanding and results for clients.
Maintain Precinct operations including checking functionality of returns, processing unit shipping and receiving.
Work with the sales team, explaining services and technology to help them achieve business goals.
Computing and Digital Imaging Sales Consultant, 03/2016
to 08/2016 Best Buy Stores L.P. – Kingston,
NY
Greeted customers in a timely fashion while quickly determining their needs.
Recommended solutions to customers based on their needs and preferences.
Built relationships with customers to increase likelihood of repeat business.
Maintained a clean and safe work environment.
Frequently led store in sales goals and overall performance.
EasyTech Sales Associate, 10/2015
to 03/2016 Staples The Office Superstore LLC – Kingston,
NY
Helped customers with questions, problems and complaints in person and via telephone.
Processed intakes of customer PCs, documented progress of repairs and ensure that they were fulfilled thoroughly.
Completed new PC setups, data transfers, basic repairs.
Frequently led store in sales goals and overall performance.
