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Geek Squad Consultation Agent Resume Example

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GEEK SQUAD CONSULTATION AGENT
Professional Objective
Dedicated student with experience in retail sales and technical support, situational assessments, conflict resolution and exceptional communication looking to provide leadership and guidance in a Community Assistant Role.
Skills
  • Experience de-escalating client issues and conflict resolution.
  • Highly dependable
  • Able to adapt to challenge and change
  • Apple Certified iOS Repair Technician
  • Intel Certified Retail Expert
  • Calm under pressure
  • Excellent listener
Education
Bachelor of Science: Nanoscale Engineering, Class of 2020
SUNY Polytechnic Institute Colleges of Nanoscale Science and Engineering - Albany, NY
  • 3.55/4.0 GPA
  • Undergraduate Student Government at Albany Freshman Representative
  • CNSE Presidential Scholarship Recipient
  • Student Member - IEEE
High School Diploma: Class of 2016
Red Hook High School - Red Hook, NY
  • Top 15% of class
  • 93.42/100.00 GPA
  • NYSPHSAA Scholar Athlete 2014-2016 
  • National Honor Society 2015-2016
  • New York Regents Scholarships for Academic Excellence Recipient
Work History
Geek Squad Consultation Agent, 08/2016 to Current
Best Buy Stores L.P. – Albany, NY
  • Engage with clients to provide solutions aligning with their definition of fix.
  • Greet clients and perform consultations with unit drop-offs to determine level of service required.
  • Demonstrate repairs to clients on pickup.
  • Perform client education on aspects of technology in terms they can understand.
  • Use de-escalation and conflict resolution skills to develop understanding and results for clients.
  • Maintain Precinct operations including checking functionality of returns, processing unit shipping and receiving. 
  • Work with the sales team, explaining services and technology to help them achieve business goals.
Computing and Digital Imaging Sales Consultant, 03/2016 to 08/2016
Best Buy Stores L.P. – Kingston, NY
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended solutions to customers based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.
  • Maintained a clean and safe work environment.
  • Frequently led store in sales goals and overall performance.
EasyTech Sales Associate, 10/2015 to 03/2016
Staples The Office Superstore LLC – Kingston, NY
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Processed intakes of customer PCs, documented progress of repairs and ensure that they were fulfilled thoroughly.
  • Completed new PC setups, data transfers, basic repairs.
  • Frequently led store in sales goals and overall performance.
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Resume Overview

Companies Worked For:

  • Best Buy Stores L.P.
  • Staples The Office Superstore LLC

School Attended

  • SUNY Polytechnic Institute Colleges of Nanoscale Science and Engineering
  • Red Hook High School

Job Titles Held:

  • Geek Squad Consultation Agent
  • Computing and Digital Imaging Sales Consultant
  • EasyTech Sales Associate

Degrees

  • Bachelor of Science : Nanoscale Engineering , Class of 2020
    High School Diploma : Class of 2016

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