Geek Squad Resume Example
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GEEK SQUAD
Summary
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer 25 years of experience in learning, development, and organizational leadership.
Skills
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Experience
Geek Squad , 11/2017 － CurrentAleut Support Services Llc - Main － Quantico , VA
- Provided expert assessments of customer devices in tech industry.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Established quality standards and performed work according to project schedules.
- Delivered training and customized instruction to diverse audiences.
- Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Associate Dean of Adult Learning, 09/2011 － 10/2016Celerion － Phoenix , AZ
- Developed and enhanced departmental and program learning objectives and instructional learning tools.
- Trained instructors and distance learning staff to support distance learning applications and course management software.
- Worked closely with top leaders and talented writing team in finalizing projects ranging in value and complexity.
- Oversaw creation of strategic models for diverse accounts with strong focus on ensuring compliance with requirements, preferences, and missions.
- Upheld commitment to educational excellence by promoting and establishing atmosphere of mutual respect and trust between students, faculty and parents.
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
- Directed, coordinated and evaluated activities of personnel, including support staff within academic institutions, departments and alumni organizations.
Superintendent, 05/1999 － 06/2011Wyoming E Academy Of Virtual Education, FCSD 21 － City , STATE
- Developed sustainable operational processes, plans and evaluation systems in collaboration with federal, state, and local organizations to establish Wyoming's first online school.
- Supported IT application development, application support, system integration and system administration projects establishing a nation-wide high school for American Indian Students.
- Oversaw content creation and evaluation projects, including requirements analysis, milestone management and stakeholder relations.
- Supervised interns with regards to legislative issues and constituent responses.
- Developed and deepened productive relationships with partner organizations to improve functions and fundraising abilities.
- Oversaw implementation and installation of new programs, procedures and methods of operation.
- Consulted with finance directors to establish procedures in accordance with program changes to facilitate long-term planning.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
Principal Investigator, 1995 － 07/2000National Science Program @ TMCC － City , STATE
- Worked with 32 affiliated Tribal Colleges to determine needs and set frameworks to increase science, technology, engineering, and technology (STEM) within their communities.
- Monitored work progress with Tribal College Presidents, directors, state and tribal leaders for quality, speed and successful integration, implementation and enhancement.
- Developed, deployed and maintained robust training programs accomplishing system-wide reform in STEM in K-12 Systems.
- Improved student test scores on state math and science tests 12% within 5 year timeframe by implementing new curriculum and culturally relevant assessments.
- Wrote cross-platform software for serviceability components and exported system performance counters.
- Integrated LMS systems into Tribal Colleges to meet adult learning theory.
- Reporting to Congressional leaders annually for continued support and funding.
Education and Training
05/1995Black Hills State University － City, StateBachelor of ScienceBiology And Technology
12/2002University Of Phoenix － City, StateMaster of ArtsAdult Education in Online Learning
University Of Wyoming － CityEd.D ABDOrganizational Leadership
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Resume Overview
School Attended
- Black Hills State University
- University Of Phoenix
- University Of Wyoming
Job Titles Held:
- Geek Squad
- Associate Dean of Adult Learning
- Superintendent
- Principal Investigator
Degrees
- Bachelor of Science Biology And Technology
Master of Arts Adult Education in Online Learning
Ed.D ABD Organizational Leadership
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