I worked for HEB Grocery for 24 years. I worked in the Bakery, Deli, Gas Station and floral on special occasions. I was also asked to be the Demo Product Specialist, because everyone ( knew me). I also did the weekly sale advertisement on a pre-recorded announcement that would play throughout the week. I
Skills
Customer assistance
Scanner operations
ID verification
Product recommendations
Cash management
Payment processing
Coin counting
Cash register operation
Effective customer upselling
Issue resolution
Credit and cash transactions
Merchandise restocking
Health department regulations
Baking equipment operation
Basic math
Friendly, positive attitude
People skills
Experience
08/1995 to 04/2020
Gas Station CashierPanera Bread Co – Biddeford, ME,
Processed cash and credit payments for gasoline, food and other merchandise.
Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
Monitored self-service gasoline pumps, helping customers as needed.
Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
Coordinated store opening and closing, including keyholder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand.
Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
Trained [Number] new cashiers and supervised work during training period.
Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Attended to gas spills and accidents promptly and according to established guidelines.
Inspected identification to determine proper age of customers for alcohol and cigarettes.
Sold store items and vehicle services to customers.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Answered phone calls to assist customers with questions and [Type] orders.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
08/1995 to 04/2020
Bakery AssociateHeinen's Grocery Store – Bainbridge, OH,
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Provided excellent customer service to foster satisfaction and loyalty.
Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Listened to guests to understand needs and help each person select optimal products and services.
Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Answered phone calls, greeted store customers and provided exceptional service every time.
Provided customers with detailed information about available services and products in bakery.
Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Adhered to food safety protocols to protect customers.
Replenished bakery cases and faced products throughout each shift.
Completed timely and thorough shift change procedures.
Suggested appropriate products and answered questions for customers.
Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
Stayed on top of changes in bakery menu to provide customers with optimal service.
Consulted with customers to provide advice about designs and document requirements.
Maintained physical stamina to handle cases up to [Number] pounds and bakery carts weighing up to [Number] pounds.
08/1995 to 04/2020
Deli AssociatePrice Chopper – Gloversville, NY,
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Cross-trained in other kitchen positions to support team and meet customer needs.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Documented and entered special orders for event catering and party trays.
Education and Training
Expected in 05/1981
High School Diploma: Waco High School - Waco, TX GPA:
Expected in 05/2013
Associate of Applied Science: McLennan Community College - Waco, TX GPA:
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