Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I worked for HEB Grocery for 24 years. I worked in the Bakery, Deli, Gas Station and floral on special occasions. I was also asked to be the Demo Product Specialist, because everyone ( knew me). I also did the weekly sale advertisement on a pre-recorded announcement that would play throughout the week. I

Skills
  • Customer assistance
  • Scanner operations
  • ID verification
  • Product recommendations
  • Cash management
  • Payment processing
  • Coin counting
  • Cash register operation
  • Effective customer upselling
  • Issue resolution
  • Credit and cash transactions
  • Merchandise restocking
  • Health department regulations
  • Baking equipment operation
  • Basic math
  • Friendly, positive attitude
  • People skills
Experience
08/1995 to 04/2020
Gas Station Cashier Panera Bread Co Biddeford, ME,
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Monitored self-service gasoline pumps, helping customers as needed.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Coordinated store opening and closing, including keyholder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand.
  • Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
  • Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
  • Trained [Number] new cashiers and supervised work during training period.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Sold store items and vehicle services to customers.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
08/1995 to 04/2020
Bakery Associate Heinen's Grocery Store Bainbridge, OH,
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Provided customers with detailed information about available services and products in bakery.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Adhered to food safety protocols to protect customers.
  • Replenished bakery cases and faced products throughout each shift.
  • Completed timely and thorough shift change procedures.
  • Suggested appropriate products and answered questions for customers.
  • Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Consulted with customers to provide advice about designs and document requirements.
  • Maintained physical stamina to handle cases up to [Number] pounds and bakery carts weighing up to [Number] pounds.
08/1995 to 04/2020
Deli Associate Price Chopper Gloversville, NY,
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cleaned utensils, dishes and glasses for customer use.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Documented and entered special orders for event catering and party trays.
Education and Training
Expected in 05/1981
High School Diploma:
Waco High School - Waco, TX
GPA:
Expected in 05/2013
Associate of Applied Science:
McLennan Community College - Waco, TX
GPA:

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Resume Overview

School Attended

  • Waco High School
  • McLennan Community College

Job Titles Held:

  • Gas Station Cashier
  • Bakery Associate
  • Deli Associate

Degrees

  • High School Diploma
  • Associate of Applied Science

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