Front Of Store Attendant Guest Service Associate resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified Serivce Desk Advocate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Successful Cashier with over 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Quality of service and data routing
  • Understanding of payroll services
  • Professional Services Strategic Sourcing
  • Customer service professional
  • Storefront building
  • Front desk management
  • Customer service optimization
  • Service desk team management
  • Professional development training
Work History
08/2017 to Current
Front of Store Attendant/Guest Service Associate Valley Medical Center Renton, WA,
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Checked prices for customers and processed items sold by scanning barcodes
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Trained as Guest Service Adovcate and provided back-up coverage to provide customers with optimal support
  • Educated customers on promotions to enhance sales
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Helped over dozens of guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Assisted customers by answering questions and fulfilling requests
07/2016 to 07/2017
Box Office Cashier/Theatre Usher Corner Bakery Cafe Glendora, CA,
  • Created and maintained reports of sold tickets and payments received
  • Greeted over dozens of customers per day and determined best approach to provide optimal service
  • Assisted customers in choosing seats, guiding and recommending options via seating map
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales
  • Printed tickets and ensured date, time and seat numbers were accurate
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Counted cash in register drawer at beginning and end of shift
  • Prepared beverages and filled food orders for customers
  • Used POS system to enter orders, process payments, and issue receipts
  • Assisted customers by answering questions and fulfilling requests
  • Quickly and accurately counted drawers at start and end of each shift
  • Checked prices for customers and processed items sold by scanning barcodes
  • Answered questions about store policies and concerns to support positive customer experiences
  • Trained as a Guest Service Employee and an Usher and provided back-up coverage to provide customers with optimal support
  • Greeted customers with smile and provided friendly, knowledgeable service
  • Greeted and collected tickets of patrons at all movie events
  • Reviewed tickets for authenticity and applicability to particular event
  • Assisted patrons with seating by giving directions and lighting paths
  • Directed ticket holders to seats and facility locations
  • Provided information about current and future events at facility
  • Sold admission, processed payments and issued tickets
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs
  • Maintained excellent attendance record, consistently arriving to work on time
02/2016 to 10/2016
Kitchen Worker Sonic City, STATE,
  • Operated grills and fryers to prepare delicious, attractive fast food items, including Burgers and Hotdog items
  • Assisted customers in choosing menu items by providing food complementing information
  • Operated as full-service food provider in Fast Food establishment by taking orders, preparing meals and collecting payments
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Cooked batches of food according to standard recipes
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
  • Checked refrigerators and freezers for proper functioning and monitor for food spoilage
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Cleaned and sanitized work areas throughout hours of operation and at close of business
  • Followed "first in, first out" rule so that food was utilized before its expiration date
  • Reduce health risks by following safety procedures, making food and drink items as trained, maintaining cleaning schedules, restocking regularly and sanitizing equipment according to health department requirements
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
07/2015 to 12/2015
Cashier Wendy's City, STATE,
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Performed shift change tasks each day to keep store efficient and neat
  • Processed payments and counted change to complete transactions
  • Maintained clean, sanitized and well-organized food preparation zones
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
Expected in 06/2015
High School Diploma:
Clear Springs High School - League City, TX
  • Cadet 1st Lieutenant and Alpha Company Platoon Leader in JROTC
  • Member of The Choir CLub
  • Member of the Anime CLub

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Resume Overview

School Attended

  • Clear Springs High School

Job Titles Held:

  • Front of Store Attendant/Guest Service Associate
  • Box Office Cashier/Theatre Usher
  • Kitchen Worker
  • Cashier


  • High School Diploma

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