Front Desk Scheduling Coordinator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Positive and upbeat provider Intake/Member Advocate and FrontDesk scheduling Coordinator take successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Friendly Front Desk Coordinator with 5+ years of experience and superb attention to detail. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations. Assertive Provider Enrollment Specialist proudly offering over 5+ years of managing credentialing for government payor applications. Structured and business-minded professional known for analyzing reports for physician enrollment. Detail-oriented and smart with great decision-making skills. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.

  • ICD 9,CPT coding,ICD-10,
  • EXCEL ,Microsoft Office
  • Medical terminology,Insurance Verification
  • Medical Billing
  • EMR Systems
  • Multi-line Phone Systems
  • Medical Records
  • Medical Scheduling
  • Communication Skills, UB92 forms HICFA 1500, Data Entry, Medical Terminology, Multi-line phones.
  • Calender management
  • Effective planning
  • Analytical mastery
  • Listening skills
  • Recordkeeping expertise
  • Conflict management
  • Appointment setting
  • DigiChart expert
  • Documentation abilities
  • Proficiency in Microsoft word,office, excel, power point.
Front Desk Scheduling Coordinator, 05/2021 - Current
Cvs Health Brownsburg, IN,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained cleanliness of front lobby area.
  • Opened the office and completed closing paperwork and procedures daily.
  • Greeted and directed customers kindly and accurately.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Took inventory and ordered low-stock items to maintain effective supply organization.
  • Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Built relationships with long-term clients through individualized and outstanding customer service.
Member Advocate, 04/2017 - Current
US Imaging Network City, STATE,
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Drove customer feedback for process improvements.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered 80-100 average daily phone calls to schedule appointments and address patient inquiries.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Updated patient financial information to promote accurate record keeping.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Helped patients complete paperwork and explained processes and procedures.
  • Assisted with hospital admissions and paperwork.
Medical Bill Review Analyst, 04/2004 - 08/2015
Remedy City, STATE,
  • Assessed contracts and medical information to make eligibility determinations.
  • Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Released information to persons or agencies according to regulations.
  • Processed patient admission and discharge documents.
  • Safeguarded medical records to maintain patient confidentiality.
  • Compiled and coded patient data using standard classification systems.
  • Assigned patients to diagnosis-related groups using appropriate computer software.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
High School Diploma: , Expected in 01/1995
Jefferson High School - ,

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Resume Overview

School Attended

  • Jefferson High School

Job Titles Held:

  • Front Desk Scheduling Coordinator
  • Member Advocate
  • Medical Bill Review Analyst


  • High School Diploma

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