Front Desk Scheduling Coordinator resume example with 15+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Positive and upbeat provider Intake/Member Advocate and FrontDesk scheduling Coordinator take successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Friendly Front Desk Coordinator with 5+ years of experience and superb attention to detail. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations. Assertive Provider Enrollment Specialist proudly offering over 5+ years of managing credentialing for government payor applications. Structured and business-minded professional known for analyzing reports for physician enrollment. Detail-oriented and smart with great decision-making skills. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
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Cvs Health – Brownsburg, IN,
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained cleanliness of front lobby area.
- Opened the office and completed closing paperwork and procedures daily.
- Greeted and directed customers kindly and accurately.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Took inventory and ordered low-stock items to maintain effective supply organization.
- Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Built relationships with long-term clients through individualized and outstanding customer service.
US Imaging Network – City, STATE,
- Mentored team members by demonstrating best practices for sales and customer service.
- Drove customer feedback for process improvements.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered 80-100 average daily phone calls to schedule appointments and address patient inquiries.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Updated patient financial information to promote accurate record keeping.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Communicated with patients to gather intake data and verify chart information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Helped patients complete paperwork and explained processes and procedures.
- Assisted with hospital admissions and paperwork.
Remedy – City, STATE,
- Assessed contracts and medical information to make eligibility determinations.
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Set up patient charts and documented information in various company software.
- Released information to persons or agencies according to regulations.
- Processed patient admission and discharge documents.
- Safeguarded medical records to maintain patient confidentiality.
- Compiled and coded patient data using standard classification systems.
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Determined and implemented techniques to improve medical records retrieval process.
- Streamlined day-to-day office processes to meet long-term goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Jefferson High School - ,
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Resume Overview
School Attended
- Jefferson High School
Job Titles Held:
- Front Desk Scheduling Coordinator
- Member Advocate
- Medical Bill Review Analyst
Degrees
- High School Diploma
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