front desk guest service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Good evening, my name is JessicaClaire, I am a graduate from Abraham Baldwin Agricultural College. I also studied in studio art at Georgia State University. I moved from San Diego, California to Georgia with intentions to build my photography career. I am currently expanding my career horizon seeking a full time job! I have exceptional listening, promotional and creativity skills. I am able to work in fast paced environments and stay organized. I take critiques very serious and work as soon as possible to correct any errors. I make it my main priority to keep every customer happy at any company I work for. If there is anything I need to improve on I am willing to take action immediately and correct any errors. I respect everyone in my work environment customers, coworkers and supervisors. I appreciate being considered for this position and I hope to speak with you soon . Thank you!

  • Strong Communication Skills
  • Active Listener
  • Ability to Work Independently
  • Excellent designer & artist
  • Positive attitude
  • Sales Expert
  • Microsoft Office Software proficient
  • Dependable
  • Excels Time Management
  • Excellent organizational skills
  • Cash handling accuracy
  • Skilled with telephone inquiries
  • Negotiating skills
  • Excels at conflict resolution
  • Documentation and recordkeeping
  • Ability to multitask and adapt
  • Strategic planning
  • Merchandise stocking
Front Desk Guest Service Representative, 03/2023 to Current
Marriott InternationalCosta Mesa, CA,
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Printed contingency lists to have a record of all guests in case of emergency.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Identified and explained room features to guests, supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Administering check-ins and check-outs.
Server, 08/2022 to Current
Monarch Casino Black HawkBlack Hawk, CO,
  • Greeted customers, sold various menu items and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted gift card specials and helped increase sales
  • Resolved customer concerns with friendly and knowledgeable service.
  • Stocked server areas with supplies before, during and after shifts.
  • Made reservations for guests
  • Implemented sanitary food handling, holding and service protocols.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed complaints to kitchen staff and served replacement items.
Sales Associate/Lead Beauty Advisor, 11/2021 to 07/2022
Golden BeautyCity, STATE,

Manager: James Kim (404)565-3507

  • Hours per week: 40
  • Greeted customers when they enter our establishment
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service
  • Recorded daily wig sales for manager and company
  • Surpassed daily sales goals by promoting additional products
  • Encouraged customers to buy certain products in the business that have great quality results
  • Created tags on product hooks to make it easier for the manager to keep track of what is needed to be ordered next if empty
  • Maintained a routine to have company satisfaction up to par
  • Kept track of how much inventory we have in backstock
  • Straighten all wigs and replace wigs if needed
  • Concentrated on sales
  • Acted as initial contact in addressing customer concerns
  • Arranged product on shelves following merchandising guidelines.
  • Routinely clean bathroom and vacuum the establishment every Saturday
  • Walked the store to see what needs to be restocked
  • Maintained organized and accessible work area
  • Followed proper stock rotation procedures to minimize obsolescence
  • Assisted customers by locating items
Kroger Cashier, 01/2021 to 04/2021
KrogerCity, STATE,
  • Hours per week: 30
  • Welcomed guests
  • Inquired about the customer's day and treated them with utmost respect
  • Promoted our current fundraisers
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Processed sales transactions to prevent long customer wait times
  • Helped customers find specific products, answered questions and offered product advice
  • Assisted shoppers with locating items in the they were looking for
  • Worked closely with front-end staff to assist customers.
  • Exhibited only appreciation towards every customer
  • Cleaned and organized the store periodically
  • Assisted my fellow co workers when needed
  • Informed upcoming sales and specials to shoppers
  • Restocked shelves and organized products
Front End Cashier/ Cashier Assistant, 11/2020 to 12/2020
CostcoCity, STATE,
  • Salary: 41,600.00 USD Bi-weekly
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity
  • Greeted customers promptly and responded to questions
  • Acknowledged customer issues and resolved their problems quickly and efficiently Verified customers receipts in front of exit
  • Addressed and resolved customer complaints with friendly and level-headed assistance
  • Informed customers about current promotions and sales, encouraging them to take advantage
  • Organized and placed groceries in boxes for customers convenience
  • Stocked inventory
  • Maintained organization within each isle
  • Resolved customer complaints
  • Restocked workstation with supplies and communicated out-of-stock items to management
  • Kept register terminal area and store clean and orderly.
Shift Leader/Smoothie King, 05/2019 to 09/2020
Smoothie King, TeamCity, STATE,
  • Hours per week: 28
  • Opened/closed the store
  • Setting up blenders and placing ingredients in containers neatly before opening the establishment
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Upheld company standards and compliance requirements for operations and cleanliness
  • Sanitized the front as well as the back of the store
  • Routinely removed trash from the establishment
  • Initiated a clean up routine during the last hour on the job
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Prepared the store correctly leading me and my fellow team members towards clocking out of work on time with all tasks wonderfully completed
  • My coworkers and I would wash the dishes early to prepare to close on time properly
  • Exhibited great customer service at all times
  • Made sure whoever I assisted exited the company happy
  • Kept my work space clean
Peer Mediator, 07/2016 to 05/2017
Olmypian High SchoolCity, STATE,
  • Salary: 0.00 USD Per Year Hours per week: 5
  • As a peer mediator I meet with students and conduct individual sessions, mediations, and assist counselors
  • By utilizing my peer counseling skills, my job is to support students with any issues they may be experiencing
  • I also learn how to build healthy relationships with other students around campus and maintain a positive atmosphere for all grade levels at my school
  • Other peer mediators and I have recently held an Anti-bullying Assembly at our school, Olympian High School, to help reinsure students that they are safe on our campus and have peers that will help them throughout their high school experience and life problems
  • Supervisor: Ms. Rodriguez (619) 656-2400
  • Okay to contact this Supervisor: Contact me first.
Volunteer Assistant, 10/2017 to 10/2017
Disabled American Veterans 5K RunCity, STATE,
  • Salary: 0.00 USD Per Year Hours per week: 4
  • This experience allowed me to interact with various members in the community by encouraging and motivating the runners to meet their goal
  • At the finish line, I removed time chip anklets from the runners
  • I was focused on the participants well-being, because many of them were dehydrated or out of breath
  • Other volunteers and I came up with a new approach to take off the time chips without rushing the runners when they needed time to rest
  • This procedure worked
  • As a result we continued to let the runners drink water and walk around before we collected their time chip anklets
  • I developed be er communication skills at this event and learned how to work with other people
  • This is very useful to me now because whenever there is a problem, I work great with other people in discovering solutions to problems that occur
  • After the event, I was recognized for my creative approach to making the first DAV 5K Race run smoothly
  • Supervisor: Dan Conteras ((562)404-1266)
  • Okay to contact this Supervisor: Yes
Volunteer Assistant, 09/2017 to 09/2017
Rice Canyon Rice CanyonCity, STATE,
  • Salary: 0.00 USD Per Year Hours per week: 4
  • This event allowed me to interact with citizens that lived in the neighborhood
  • My position in this volunteer event was to pick up trash from the roads and also remove graffiti off of signs, buildings, poles, mailboxes , sidewalks etc
  • The goal of this event was to recreate this neighborhood that had been destroyed with graffiti and li er
  • While walking down the neighborhood, I walked across the street to clean off graffiti on a mailbox in front of the mailbox was a woman hanging up her laundry on her driveway
  • This woman thanked me for coming out to her neighborhood and finally cleaning up all of the graffiti that had been placed in front of her home
  • This moment made me feel very appreciated and more motivated to continue cleaning up the neighborhood, because I knew that the residents there were very thankful
  • After this experience, it was very exciting to see how much cleaner the neighborhood looked; compared to before we arrived.
Volunteer Assistant, 04/2017 to 04/2017
Camerena Color Splash RunCity, STATE,
  • Salary: 0.00 USD Per Year Hours per week: 3
  • My involvement at the color Splash Run deeply enhanced the community
  • At this event, my position was to throw colored cornstarch on the runners once they passed through the finish line
  • This event was held to help fundraise for Camarena Elementary
  • As a result, they would be able to host more events for the students
  • The use of the corn starch color throughout the event made it more exciting and ultimately produced more participants
  • This event enriched community involvement by having me and other volunteers encourage the runners to meet their goal
  • This action involved continuously proving water cups and healthy snacks to the runners at the end of the race
  • After this event, I noticed that many residents in the community created new bonds
  • I also met new people that lived in my neighborhood that I never knew a ended my school.
Education and Training
Associate of Science: , Expected in 05/2022 to Abraham Baldwin Agricultural College - Bainbridge, GA,
High School Diploma: , Expected in 06/2017 to Olympian High School - San Diego, CA,
: , Expected in to Georgia State University - Atlanta, GA

Food Handler Certification

Date of Course Completion: 06/09/2022

Valid for 3 years

Issued by North American Learning Institute



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Resume Overview

School Attended

  • Abraham Baldwin Agricultural College
  • Olympian High School
  • Georgia State University

Job Titles Held:

  • Front Desk Guest Service Representative
  • Server
  • Sales Associate/Lead Beauty Advisor
  • Kroger Cashier
  • Front End Cashier/ Cashier Assistant
  • Shift Leader/Smoothie King
  • Peer Mediator
  • Volunteer Assistant
  • Volunteer Assistant
  • Volunteer Assistant


  • Associate of Science
  • High School Diploma
  • Some College (No Degree)

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