Front Desk Guest Service Representative Resume Example
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FRONT DESK GUEST SERVICE REPRESENTATIVE
Professional Summary
Enthusiastic veterinary assistant seeking long term employment with a facility that focuses on continual education, excellent customer service, and employee appreciation. I am punctual, reliable, personable, adaptable, and flexible.. .I hope to bring significance and joy to any team that I may work with.
Skills
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Work History
10/2018 to 03/2020
Front Desk Guest Service RepresentativeMarriott International – Tucson , AZ
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Took reservations over phone and through email, recording guest information, and verifying details.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
03/2018 to 10/2018
Veterinary Receptionist/assistantUnited States Courts – Buffalo , NY
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Entered data from pet records and office visits into computer.
- Completed skilled administrative work to support all office staff and operational requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Kept reception area clean and neat to give visitors positive first impression.
01/2017 to 01/2018
Veterinary Assistant/Tech/Receptionist St. Mark Animal Hospital – City , STATE
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept records in Avimark to maintain all data by entering and updating information.
- Scheduled and confirmed appointments and meetings for Veterinarian.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Assisted veterinary surgeon in spay and neuter and dental surgeries and procedures across variety of domestic and exotic species of animals.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Positioned animals for diagnostic imaging such as x-rays.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Monitored up to 4 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Cared for animals pre-surgery, including administering anesthetics.
03/2015 to 08/2016
Operations Clerk18TH FORCE SUPPORT SQUADRON – City , STATE
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Educated scuba instructors s on contract procedures.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked closely with scuba contractors to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Education
Expected in 01/2023
Bachelor of Arts: Elementary Education
Grand Canyon University - City, State
Grand Canyon University - City, State
12/2017
Certificate: Veterinarian Assisting
Carrington College - City
Carrington College - City
- Dean's List
- Awarded honor roll
- Graduated with 3.0 GPA
06/2013
High School Diploma
Joppatowne High School - City, State
Joppatowne High School - City, State
- Minored in French
- Awarded Presidents list
- Awarded French honor society
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Resume Overview
School Attended
- Grand Canyon University
- Carrington College
- Joppatowne High School
Job Titles Held:
- Front Desk Guest Service Representative
- Veterinary Receptionist/assistant
- Veterinary Assistant/Tech/Receptionist
- Operations Clerk
Degrees
- Bachelor of Arts : Elementary Education
Certificate : Veterinarian Assisting
High School Diploma
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