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Front Desk Guest Service Representative Resume Example

Resume Score: 80%

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FRONT DESK GUEST SERVICE REPRESENTATIVE
Professional Summary

Enthusiastic veterinary assistant seeking long term employment with a facility that focuses on continual education, excellent customer service, and employee appreciation.  I am punctual, reliable, personable, adaptable, and flexible.. .I hope to bring significance and joy to any team that I may work with.  

Skills
  • Physical Skills- Ability to lift and move animals and equipment, proper use of restraint technique.
  • Medical Skills- Ability to administer medication/immunizations, draw blood, assist with dental hygiene, fecal and urine collection, bandaging.
  • Surgical Skills- Pre-surgical operatory preparation and break down. Prepare surgical tray with sterile instrumentation and follow sterile process, surgical home care instruction given pre and post op. Proper use of Autoclave and ASEPTIC process.
  • Pharmaceutical Skills- Deliver medicine with “home-care” instruction, print and read prescription for referral and intake care.
  • Grooming Skills- Bathe, nail trimming, anal-gland expression, ear cleaning, and oral hygiene.
  • Kennel Skills- Clean and disinfect holding area, ensure proper safety measures are satisfied. Feed, walk, play, and train.
Work History
10/2018 to 03/2020
Front Desk Guest Service RepresentativeCompany Name – City, State
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Took reservations over phone and through email, recording guest information, and verifying details.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
03/2018 to 10/2018
Veterinary Receptionist/assistantCompany Name – City, State
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Entered data from pet records and office visits into computer.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
01/2017 to 01/2018
Veterinary Assistant/Tech/Receptionist Company Name – City, State
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept records in Avimark to maintain all data by entering and updating information.
  • Scheduled and confirmed appointments and meetings for Veterinarian.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Assisted veterinary surgeon in spay and neuter and dental surgeries and procedures across variety of domestic and exotic species of animals.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Monitored up to 4 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
  • Cared for animals pre-surgery, including administering anesthetics.
03/2015 to 08/2016
Operations ClerkCompany Name – City, State
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Developed and updated tracking spreadsheets using Microsoft Excel.
  • Educated scuba instructors s on contract procedures.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked closely with scuba contractors to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
Education
Expected in 01/2023
Bachelor of Arts: Elementary Education
Grand Canyon University - City, State
12/2017
Certificate: Veterinarian Assisting
Carrington College - City
  • Dean's List
  • Awarded honor roll
  • Graduated with 3.0 GPA
06/2013
High School Diploma
Joppatowne High School - City, State
  • Minored in French
  • Awarded Presidents list
  • Awarded French honor society
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Grand Canyon University
  • Carrington College
  • Joppatowne High School

Job Titles Held:

  • Front Desk Guest Service Representative
  • Veterinary Receptionist/assistant
  • Veterinary Assistant/Tech/Receptionist
  • Operations Clerk

Degrees

  • Bachelor of Arts : Elementary Education
    Certificate : Veterinarian Assisting
    High School Diploma

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