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Front Desk Guest Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I would like to secure a long term employment with a company that is known to provide superior customer service as I am a pleasant, upbeat person focused on quality customer service.

I am a team player that can shoulder many responsibilities and duties.

A real go-getter with pleasant attitude and well-developed interpersonal skills. Hoping to join exciting organization in role of General Manager of a well respected hotel.

Reliable and enthusiastic individual. Skilled in customer engagement, and service. Known for remaining poised and calm in busy environments.

Service-oriented Front Desk Agent with years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
01/2017 to Current
Front Desk/Guest Service Representative Schulte Hospitality Group Oxford, MS,
  • Promote high level of guest satisfaction through genuine, enthusiastic and friendly interactions. Always greet guests with a smile and happy disposition, even on the phone.
  • Arrange special accommodations for guests to maintain optimal satisfaction
  • Post room charges such as food, pets and telephone calls based on individual customer actions.
  • Reserve guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Monitor reservations to track incoming parties and special events. Set up Group reservations.
  • Provide property details to patrons, including dining area, pool and spa. Give them information needed about area such as restaurants and local attractions.
  • Work as GM's assistant when she was absent in duties such as payroll, dealing with State Health Inspectors, supervising other employee's needs and scheduling. I handle the Receivables for GM.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
01/2015 to 01/2017
Front Desk/Guest Service Associate Rodeway Inn City, STATE,
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. And always had a smile.
  • Provided property details to patrons, including dining areas, pool and spa.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Monitored reservations to track incoming parties and special events.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Worked as GM's assistant when she was absent. Handled the payroll, dealt with fellow employees regarding schedule/training. Dealt with Receivables,
08/2010 to 12/2016
Automotive Department Manager Walmart City, STATE,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Guided and supported on average half dozen staff members to consistently achieve team and personal goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Trained, supervised and motivated team members to provide knowledgeable and fast service to every customer.
  • Worked in store as a cashier then promoted to Customer Service Manager before being promoted to TLE Department Supervisor. In the CSM position I dealt with customer's needs and complaints. As well as supervised Cashiers and maintained their schedules.
03/1995 to 03/2010
Automobile Estimator/Front Office Manager Natomas Auto Body & Paint City, STATE,
  • Efficiently completed parts orders, resulting in all projects being completed on time.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Processed average of a dozen or more estimates each day to keep workflows moving smoothly.
  • Estimated damaged vehicles. Negotiated with customers and insurance appraisers. I gave excellent customer service which entailed heling customers make their claims or to get in contact with insurance company on their behalf (i.e. rental car set up, get Direct Repair Assignments, confirm deductibles)
  • As Office Manager I was there to calmly handle customer's concerns or issues. I oversaw office staff. Was entrusted to be signer on the company checking account.
  • Distributed company correspondence, including memos and/or letters to insurance companies while setting up their Direct Repair Program.
Education and Training
Expected in 06/1980
Associate of Applied Science: Business Administration And Management
LDS Business College - Salt Lake City, UT
GPA:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • LDS Business College
Job Titles Held:
  • Front Desk/Guest Service Representative
  • Front Desk/Guest Service Associate
  • Automotive Department Manager
  • Automobile Estimator/Front Office Manager
Degrees
  • Associate of Applied Science