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Front Desk Guest Service Agent Resume Example

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FRONT DESK GUEST SERVICE AGENT
Summary

Ability to communicate effectively with all levels of the organization, including customers, vendors, and co-workers. Ability to work independently and as a team player. Organized experience promoting productivity in high-volume warehouse environments. Maintain accurate records of thoroughly executed inventory control activities. Skilled in operating and troubleshooting industrial equipment. Hardworking material handler with over 12 years of experience working closely with other staff and leaders to move goods efficiently. Alert when transporting heavy loads of hazardous materials. Team-player quick to communicate issues and work with others to resolve.

Skills
  • Vital signs
  • Freight labeling
  • Invoice verification
  • Inventory organization
  • Shipping and receiving
  • Wrapping and boxing
  • Warehouse tools operation
  • Warehouse operations
  • Materials handling and transport
  • Quality control
  • Material handling
  • Packing and scanning orders
  • Employee development and management
  • Determined
  • Manufacturing and warehouse procedures
  • Customer service-oriented
  • Customer-service focused
  • Manufacturing background
  • Materials accountability
  • Basic math skills
  • Flexible schedule
  • Inventory management
Education and Training
Nursing CertificationsTrident Technical CollegeCharleston,SC,06/2003

Certified Nursing Assistant

Some College (No Degree)GED
Experience
Days Inn Front Desk Guest Service Agent | Mt.Pleasant , SC01/2017 to Current
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Secured guest valuables in main safe or individual boxes.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored reservations to track incoming parties and special events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
MahleAssembler | North Charleston, South Carolina03/2014 to 12/2016
  • Set up and operated greasing equipment to grease components, sub-assemblies or assemblies.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Cleaned and finished sub-assemblies or assemblies using hand or power tools.
  • Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards.
  • Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.
  • Reviewed and verified all work was in compliance with sales orders and customer requirements.
GlidanMaterial Handler | Charleston , Sc 05/2012 to 02/2014
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements.
  • Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
  • Palletized boxes for easy movement and shipment.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Developed storage and space utilization plans in accordance with regulations for specific commodities and equipment.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Protected company inventory with well-organized and secure storage areas.
  • Monitored production deadlines and inventory allocation.
Chadwell SupplyWarehouse Associate/Assembly Line Worker | Ladson, SC02/2007 to 03/2012
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Affixed accurate labels to customer packages to prevent unnecessary delays.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Inspected and moved products to designated areas in warehouse.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
  • Scanned container labels to verify contents and determine target destination using RF scanners.
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Resume Overview

Companies Worked For:

  • Days Inn
  • Mahle
  • Glidan
  • Chadwell Supply

School Attended

  • Trident Technical College
  • GED

Job Titles Held:

  • Front Desk Guest Service Agent
  • Assembler
  • Material Handler
  • Warehouse Associate/Assembly Line Worker

Degrees

  • Nursing Certifications
    Some College (No Degree)

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