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Front Desk- GSR guest service representative Resume Example

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FRONT DESK- GSR GUEST SERVICE REPRESENTATIVE
Summary
Highly personable and motivated Front Office Agent who excels at prioritizing. Quickly adjusts to busy environment while maintaining and building client relationships. With four years, effective guest services background, growing from experiences; hardworking with a positive demeanor is seeking a role with increased responsibility and authority. 
Highlights
  • Professional and mature
  • Problem solver
  • Efficient and detail oriented
  • Resourceful and self- motivated
  • Fluently speak Spanish and English
  • Dedicated team player
  • Solid interpersonal & communications skills
  • Experience managing hotel and assisting operations
  • Keen understanding of guest and costumer expectations 
  • OPERA PMS
  • Microsoft and Excel Office proficiency
Accomplishments
  • completed customer service training to enhance customer satisfaction.
  • Increased office organization; developing an efficient filling system and customer database protocols.
  • Received a raise for strong attention to detail, exemplary customer service and team player attitude, after three months of employment.
  • Trained newly hired employees after just one month from employment.
  • Recognized for being "extremely hospitable, very well informed and a consummate professional"
  • Commended for "initiative, enthusiasm, tendency, perverseness and intense customer focus and dependability"
Experience
The Candlewood Suites Libertyville, IL Front Desk- GSR guest service representative 09/2014 to Current
  • Properly routing agreements, contracts and invoices through the signature and check in process; while managing the front desk area, including greeting guest and responding to telephone and in-person requests for information.
  • Handle guest inquiries, complaints, billing questions and payment extensions/service requests.
  • Dispersed incoming mail to correct recipients throughout the hotel and office, supply key cards and building access to employees, guests, and guests visitors.
  • Make and scan copies, fax reports and handle all incoming and outgoing correspondence.
  • Receiving and screening a high volume of intel and external communications, including email and mail.
  • Manage daily office operations, maintenance equipment, and assign the housekeeping for the day.
  • Assist housekeeping with stripping rooms and laundry to ease out the work load.
  • Recruit and train new talent for the company by posting open positions on company and social media/websites.
  • Help company attain highest customer service ratings- earned high marked in all categories including communication, listening skills, problem solving resolution and politeness.
  • Recognized for "extremely hospitable, very well informed and a consummate professional" Commended for initiative, enthusiasm, tendency, persuasiveness, intense customer focus and dependability in performance evaluation.
  • Cold Calling & Telephone Sales Training-Gathering leads to increase hotel revenue.
Extended Stay America Vernon Hills, IL Front Desk- GSR guest service representative 04/2014 to 10/2014
  • Properly routing agreements, contracts and invoices through the signature and check in process; while managing the front desk area, including greeting guest and responding to telephone and in-person requests for information.
  • Handle guest inquiries, complaints, billing questions and payment extensions/service requests.
  • Dispersed incoming mail to correct recipients throughout the hotel and office.
  • Supplied keys cards and building access to employees, guests, and guests visitors.
  • Made and scanned copies, faxed reports and handle all incoming and outgoing correspondence.
  • Received and screened a high volume of intel and external communications, including email and mail.
  • Managed daily office operations, maintenance equipment, and assigned the housekeeping for the day.
  • Recruited, and trained new talent for the company by posting open positions on company and social media/websites.
  • Helped company attain highest customer service ratings- earned high marked in all categories including communication, listening skills, problem solving resolution and politeness.
  • Recognized for "polite, energetic and professional courteous demeanor and a great asset to organization".
  • Commended for initiative, enthusiasm, tendency, persuasiveness, intense customer focus and dependability in performance evaluation.
Vernon Hills, IL Sales Associate 12/2013 to 01/2014
  • Greet customers as they walked into the store, answered, addressed problems and complaints in person or via phone.
  • Helped customers select products that best fit their personality and needs.
  • Maintained a visual appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Processed all sales transaction accurately and in a timely fashion & stocked all inventory while marking clearance products with updated price tags.
Rogans Shoes Mundelein, IL Sales Associate 05/2011 to 08/2012
  • Greet customers as they walked into the store, answered, addressed problems and complaints in person or via phone.
  • Helped customers select products that best fit their personality and needs.
  • Build customer confidence by actively listening to their concern/needs and giving appropriate feedback.
  • Kept the showroom clean and maintained neat orderly product displays.
  • Completed floor replenishment to guarantee size and promote customer satisfaction.
  • Communicate information to customers about product quality, value and style, while balancing the needs of multiple customers simultaneously in a fast paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments, unloaded trucks maintained organized stocked shelves and carried merchandise out on the floor for customers.
  • Processed all store transactions accurately and in a timely fashion.
  • Keep all clearance items marked and updated with correct price tags, and traveled to different school districts in and out of state to provide footwear to all football, softball, lacrosse, soccer teams & cheer/dance squads.
  • Recognized for determination and hard work, got promoted to travel with the co-owner of the company to provide footwear to contracted companies, schools, and districts.
  • Helped company attain the highest customer service ratings- earned high marks in all categories including communication skills, listening skills, problem resolution and politeness.
Education
High School Diploma 2013
Basic course Mundelein High School, Mundelein, IL, United States Course work in Business, Management and communications and will continue education in
Business Administration and Hospitality.
Skills
Basic, billing, Business Administration, Cold Calling, interpersonal & communications, communication skills, contracts, customer satisfaction, customer service, Detail oriented, email, English, fashion, fast, fax, focus, intel, inventory, laundry, listening, managing, access, mail, Microsoft Office, office, neat, problem solving, problem resolution, problem solver, quality, Receiving, retail, routing, sales, Sales Training, Self-Motivated, Fluent in Spanish, team player, Telephone, phone, websites
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Resume Overview

Companies Worked For:

  • The Candlewood Suites
  • Extended Stay America
  • Rogans Shoes

School Attended

  • Mundelein High School

Job Titles Held:

  • Front Desk- GSR guest service representative
  • Sales Associate

Degrees

  • High School Diploma 2013
    Basic course
    Business Administration and Hospitality.

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