, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
ACCOMPLISHMENTS
Mentored newly hired individuals in company processes and procedures
Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Scored 98% for Front of the House/Guest Services via FORBES Standards to help our hotel sustain our 5-star standard.
Scored 100% for Front of the House/Guest Services via AMXFHR Standards/Yearly shopper.
Awarded Montage Master 4th Quarter of 2018 (Employee of the Quarter).
Skills
Decision Making and Efficient Problem Solving
Front Desk and Concierge Duties
Customer Service
Staff Training
Cash Handling/Payment Processing
Office Organization, Cleaning, and Sanitizing
Email and Telephone Decorum
Verbal and Written Communication
Task Prioritization
Fast Learner
Reliable and Responsible
Detail-Oriented
Team Player and Positive Attitude
Ability to work well under pressure
Trained in programs such as: Resort Suite, Micros, HOTSOS, Opera, Alice, Go Concierge, Al-Desk, Saflok, and Win Retail
PATCH certified
Proficient in Microsoft Word, Power Point, and Excel. Ability to type 50 WPM.
Education
: Certificate of Completion in Hospitality & Tourism, Expected in 04/2020 - Florida Atlantic University - Boca Raton, FL GPA:
: Liberal Arts/ Hospitality & Tourism, Expected in - University of Hawaii Maui College - Kahului, HI GPA:
High School Diploma: , Expected in 06/2010 - Maui High School - Kahului, HI GPA:
Certifications
PATCH Certificate
American Express Fine Hotels and Resorts Training
FORBES Training
MORES Training for Montage Corporate
Work History
Front Desk Concierge/ Overnight Auditor, 03/2016 - Current Arrivia – Carmel, IN,
Created pre-arrival packets by confirming reservations (registration cards, issuing and activating room keys, inputting itineraries from GoConcierge and Al-desk, hotel benefits, & the hotel property information) to ensure guests has everything they need for their stay.
Greeted guests with leis and amenities, (no sit-down or waiting to get checked in). Present main highlights of the hotel and give verbal information while escorting guests to their residence while upholding to FORBES Standards.
Answer, record, and process all guest calls, messages, wake-up calls, requests, questions, or concerns. Relaying messages and requests to the appropriate departments.
Assist with Overnight In-Room Dining, Valet, and Bellman duties.
Process all payment types such as room charges, cash, checks, debit, or credit. Doing check-outs including resolving any late and disputed charges.
Night Audit “End Of The Day” parking charges, Spa and Retail charges, and all House Accounts. Used programs such as Opera and Resort Suite.
Create Arrivals, Departures, Guest INH, and Guest Opportunity charts for all staff to use throughout their daily agendas. Including creating Hotel Newsletters, Flyers, and Updates.
Performing Concierge duties such as assisting guests with booking activities, dining arrangements, transportation, etc.
Sent pre-arrival emails 30 days prior to guests stay to make personal connections with guest to plan their upcoming stay and answer questions.
Built relationships with outside vendors/companies to book guest’s activities, restaurants, etc.
Sales Associate, 09/2014 - 03/2016 The Boar's Head – Charlottesville, VA,
Provided excellent customer service by getting to know our guest and creating emotional attachments by delivering highly personalized services and attending to their needs (VIPS, Home Owners/Fractional owners, High Profiled Guests, etc.).
Handled cash/credit card transactions and provide exact change as necessary.
Maintained a safe working environment by cleaning and organizing.
Prepared merchandise for sales floor by pricing or tagging.
Prepping coffees/pastries and making/serving drink items hot/cold.
Working with merchandise programs such as WinRetail and Micros.
Communicated with vendors to order food, accessories, clothing, and supplies.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Childcare Provider, 01/2013 - 09/2014 Bundle Of Blessings Keiki Care LLC. – City, STATE,
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Developed lessons and activities to promote children's physical and emotional development.
Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Managed safety and security of all children under care.
Created safe and engaging learning environment for groups of diverse children with various learning styles.
Helped children develop motor skills in preparation for preschool and kindergarten.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Met with parents about daily activities, positive developments and issues.
Cashier/Markdowns Supervisor, 10/2011 - 12/2012 Ross Dress For Less – City, STATE,
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Processed POS transactions, including checks, cash and credit purchases, and refunds.
Used POS system to process sales, returns, discounts, and gift card activations.
Assisted customers by answering questions and fulfilling requests in person and via phone.
Assisted and trained employees on Markdown production and how to use scanners, printers, and markdown tools appropriately to ensure our markdown quota has been met.
Trained in loss prevention, visual merchandising and general sales skills.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Greeted customers, helped locate merchandise and suggested suitable options.
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