Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Mentored newly hired individuals in company processes and procedures
  • Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
  • Scored 98% for Front of the House/Guest Services via FORBES Standards to help our hotel sustain our 5-star standard.
  • Scored 100% for Front of the House/Guest Services via AMXFHR Standards/Yearly shopper.
  • Awarded Montage Master 4th Quarter of 2018 (Employee of the Quarter).
  • Decision Making and Efficient Problem Solving
  • Front Desk and Concierge Duties
  • Customer Service
  • Staff Training
  • Cash Handling/Payment Processing
  • Office Organization, Cleaning, and Sanitizing
  • Email and Telephone Decorum
  • Verbal and Written Communication
  • Task Prioritization
  • Fast Learner
  • Reliable and Responsible
  • Detail-Oriented
  • Team Player and Positive Attitude
  • Ability to work well under pressure
  • Trained in programs such as: Resort Suite, Micros, HOTSOS, Opera, Alice, Go Concierge, Al-Desk, Saflok, and Win Retail
  • PATCH certified
  • Proficient in Microsoft Word, Power Point, and Excel. Ability to type 50 WPM.
: Certificate of Completion in Hospitality & Tourism, Expected in 04/2020
Florida Atlantic University - Boca Raton, FL
: Liberal Arts/ Hospitality & Tourism, Expected in
University of Hawaii Maui College - Kahului, HI
High School Diploma: , Expected in 06/2010
Maui High School - Kahului, HI
  • PATCH Certificate
  • American Express Fine Hotels and Resorts Training
  • FORBES Training
  • MORES Training for Montage Corporate
Work History
Front Desk Concierge/ Overnight Auditor, 03/2016 - Current
Arrivia Carmel, IN,
  • Created pre-arrival packets by confirming reservations (registration cards, issuing and activating room keys, inputting itineraries from GoConcierge and Al-desk, hotel benefits, & the hotel property information) to ensure guests has everything they need for their stay.
  • Greeted guests with leis and amenities, (no sit-down or waiting to get checked in). Present main highlights of the hotel and give verbal information while escorting guests to their residence while upholding to FORBES Standards.
  • Answer, record, and process all guest calls, messages, wake-up calls, requests, questions, or concerns. Relaying messages and requests to the appropriate departments.
  • Assist with Overnight In-Room Dining, Valet, and Bellman duties.
  • Process all payment types such as room charges, cash, checks, debit, or credit. Doing check-outs including resolving any late and disputed charges.
  • Night Audit “End Of The Day” parking charges, Spa and Retail charges, and all House Accounts. Used programs such as Opera and Resort Suite.
  • Create Arrivals, Departures, Guest INH, and Guest Opportunity charts for all staff to use throughout their daily agendas. Including creating Hotel Newsletters, Flyers, and Updates.
  • Performing Concierge duties such as assisting guests with booking activities, dining arrangements, transportation, etc.
  • Sent pre-arrival emails 30 days prior to guests stay to make personal connections with guest to plan their upcoming stay and answer questions.
  • Built relationships with outside vendors/companies to book guest’s activities, restaurants, etc.
Sales Associate, 09/2014 - 03/2016
The Boar's Head Charlottesville, VA,
  • Provided excellent customer service by getting to know our guest and creating emotional attachments by delivering highly personalized services and attending to their needs (VIPS, Home Owners/Fractional owners, High Profiled Guests, etc.).
  • Handled cash/credit card transactions and provide exact change as necessary.
  • Maintained a safe working environment by cleaning and organizing.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Prepping coffees/pastries and making/serving drink items hot/cold.
  • Working with merchandise programs such as WinRetail and Micros.
  • Communicated with vendors to order food, accessories, clothing, and supplies.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
Childcare Provider, 01/2013 - 09/2014
Bundle Of Blessings Keiki Care LLC. City, STATE,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Managed safety and security of all children under care.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Met with parents about daily activities, positive developments and issues.
Cashier/Markdowns Supervisor, 10/2011 - 12/2012
Ross Dress For Less City, STATE,
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Processed POS transactions, including checks, cash and credit purchases, and refunds.
  • Used POS system to process sales, returns, discounts, and gift card activations.
  • Assisted customers by answering questions and fulfilling requests in person and via phone.
  • Assisted and trained employees on Markdown production and how to use scanners, printers, and markdown tools appropriately to ensure our markdown quota has been met.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Greeted customers, helped locate merchandise and suggested suitable options.

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Resume Overview

School Attended

  • Florida Atlantic University
  • University of Hawaii Maui College
  • Maui High School

Job Titles Held:

  • Front Desk Concierge/ Overnight Auditor
  • Sales Associate
  • Childcare Provider
  • Cashier/Markdowns Supervisor


  • High School Diploma

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