Front Desk / Security Concierge, 01/2016 - Current Kent Security – City, ,
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Denied entrance to the building to unauthorized persons.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Scheduled weekly inventory pickups and deliveries with vendors.
Skills
Customer service-oriented
Organized
Multi-line phone talent
Shipping and receiving professional
Strong client relations
Trusted key holder
Security Guard License
Superior customer service
Conflict resolution techniques
Stationary surveillance
Guest services
Reservations and booking system experience
Service-oriented
Special events planning
Staff training
Courteous and helpful
Multi-tasking strength
Team player
Sales proficiency
Customer service focus
Professional Summary
Jessica is dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Talented, focused on process improvement and on-time project delivery. Budgeting and forecasting specialist, with advanced knowledge . Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Education
High School Diploma: , Expected in 2015 - Poinciana High School - Orlando, FL GPA:
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