fraud specialist supervisor for call center resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Talented Seamstress successfully sews items with speed and diligence. Runs diverse machines and uses various stitches to meet specific needs. Alters garments, fashion accessories and home decor items with quality finish.

Detail-oriented Seami with strong alterations techniques and application skills. Brings 1 years of sewing machine operating experience to join, gather, hem and decorate articles. Performs alterations to product standards and certifications and assists in solutions to improve efficiencies and troubleshoot and resolve issues.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer-oriented Customer Service with 5-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Quality-driven Accounting Associate with 3 years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Achievements include improved customer satisfaction scores, increased service quality and reduced call times. Forward-thinking professional adept at developing and implementing successful policies to meet changing demands.

Goal-oriented Call Center Manager dedicated to building and overseeing first-rate call center teams. Encouraging leader with a demonstrated record of achievement in the customer service industry.

Productive Call Center Representative with 2 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

  • Analytical
  • Communication
  • Teambuilding
  • Organization
  • Good work ethic
  • Multitasking
  • Conflict resolution
  • Training & development
  • Planning & organizing
  • Reliable & trustworthy
  • Problem resolution
  • Organizational skills
  • Supervision & Leadership
  • Conflict Resolution
  • Organizational Skills
  • Reliable & Trustworthy
  • Team Management
  • People Skills
  • Microsoft Office
  • Basic Math
  • Active Listening
  • Relationship Building
  • Data Management
  • Friendly, Positive Attitude
  • Problem Resolution
  • Team Building
  • Customer Service
  • Good Work Ethic
  • Critical Thinking
  • Computer Skills
  • Training & Development
Fraud Specialist Supervisor for Call Center , 11/2022 to Current
Mission Linen SupplyMontebello, CA,
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Maintained office supplies by checking inventory and ordering items.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Interfaced with cross-functional support groups to manage daily operations.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
Seamstress, 04/2021 to 06/2022
Anheuser-Busch InbevWindsor, CO,
  • Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
  • Repaired or replaced pockets, zippers, snaps, buttons and lining with sewing machines and hand stitching.
  • Sewed [Number] outfits per day using serger, double needle and walking foot machines.
  • Used razor blades to carefully remove stitching to prepare garments for hemming and alterations.
  • Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer boosting revenue by [Number]%.
  • Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts.
  • Monitored machine operations to detect defective stitching, breaks in thread or machine malfunctions.
  • Folded or stretched edges or lengths of items while sewing to facilitate forming specified sections.
  • Checked fabric for markings and pins to sew together correctly.
  • Matched cloth pieces in correct sequences prior to sewing and verified correct dye lots and patterns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secretary, 05/2018 to 04/2021
Crest IndustriesLafayette, LA,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Greeted visitors and directed to appropriate location or person.
  • Scheduled meetings and sent invitations specifying time and location.
  • Sent and distributed mail and parcels.
  • Prepared and updated office equipment list.
  • Processed documents and materials for dissemination to appropriate parties.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Managed multiple calendars and contacts using computer software.
  • Created and updated spreadsheets to track and report data.
Accounting Clerk, 09/2001 to 04/2007
Empire TodayTerre Haute, IN,
  • Processed both outgoing and incoming payments and invoices.
  • Supported clerical and administrative needs of senior department staff.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
  • Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
  • Used [Software] to track accounting information, resulting in significant reduction in financial discrepancies.
  • Managed accounts accurately through detailed revenue reporting.
  • Helped company move to paperless system and save substantial printing costs.
Customer Service Associate, 06/1993 to 10/2001
Palermo's PizzaCity, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Executed on-time and under-budget project management to resolve complex issues.
Education and Training
High School Diploma: , Expected in 05/2018 to South Park Academy - Draper, UT,

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Resume Overview

School Attended

  • South Park Academy

Job Titles Held:

  • Fraud Specialist Supervisor for Call Center
  • Seamstress
  • Secretary
  • Accounting Clerk
  • Customer Service Associate


  • High School Diploma

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